Hotel Front Desk Clerk

About the role

This front desk agent position is based out of the Neshaminy Extended Stay Hotel in Feasterville-Trevose. At times, this position may also assist with front desk coverage at the Lincoln Hotel Philadelphia.

Responsibilities

• Greets, registers and assigns rooms to guests
• Issues room keys or cards
• Answers incoming telephone calls
• Schedules, cancels and confirms reservations
• Keeps accurate records of occupied and vacant rooms and guests' accounts
• Processes payments on time according to policy and procedures
• Confers with staff members to assist guests as needed
• Handles guest complaints or concerns
• Maintains balanced drawer and change boxes during shift and at transition of shift
• Records any maintenance issues from guests and staff in the maintenance log or computer system
• Folds laundry as needed or directed while idle
• Maintains a clean, neat, and professional demeanor in all public areas

Requirements

• Must be eligible to work in the United States and consent to a background check
• Immediate start date pending results of background check and employee onboarding
• Education: High school diploma or equivalent required
• Experience: 1-3 years of cash handling/key holder experience required, previous hotel work experience preferred
• Skills: Exceptional customer service skills, excellent verbal and written communication, active listening, coordination, social perceptiveness, cash handling, problem-solving, multitasking
• Physical abilities: Must be able to stand for a minimum of 8 hours at a time, use a calculator, computer, and telephone, push, pull, and lift at least 50 pounds, stand, squat, bend, and walk for extended periods of time

Qualifications

Must be able to stand for a minimum of 8 hours at a time, use a calculator, computer, and telephone, push, pull, and lift at least 50 pounds, stand, squat, bend, and walk for extended periods of time.

Benefits

• Employee assistance program
• Work-life employee assistance program
• LifeCare (employee discount and wellness program)
• LifeMart (work-life employee assistance program)

Pay

$13/hour

Schedule

8 hour shift

Application Question(s)

This position pays $13/hour - please type Yes that you understand the pay rate.