Hotel Front Desk Clerk

About the role

The Guest Service Representative (GSR) creates a hospitable guest experience at the front desk, serving as part of the Welcome Team. This role is crucial for providing the initial impression of the hotel's brand.

Responsibilities

• Create a hospitable guest experience
• Perform tasks at the front desk
• Deliver a great guest experience with friendly, smiling service and fast and accurate check-in
• Cheerfully interact and assist guests with information about the property and local amenities
• Identify opportunities to increase revenue
• Perform other duties assigned
• Participate in all training and safety meetings

Requirements

• Holds a deep heart for service
• Desire to grow in the organization
• Charismatic and thoughtful
• Enjoys getting to know new people
• Maintain high standards and the appearance of the front desk
• Ongoing communication with the General Manager to address any opportunities

Qualifications

• Ability to work nights and weekends
• Basic reading and writing skills
• Basic communication skills
• Ability to work with minimal supervision
• Ability to work safely
• Ability to meet all employment qualifications at the time of hire