HOTEL FRONT DESK CLERK

General Accountabilities

• Checks in and checks out guests while providing the highest level of professional and courteous customer service possible at all times.
• Maintains an operating bank. This includes receiving cash, credit cards, and comps in payment. Responsible for posting charges, settling folios, groups, and due outs.
• Maintains proper communication with Supervisor and housekeeping.
• Handles guest problems or complaints in a courteous and professional manner.
• Maintains knowledge of hotel, casino, outlet, and community events.
• Answers, records, and processes all guest calls, messages, requests, questions, and concerns.
• Contact appropriate individuals or departments as necessary to resolve customer’s requests.
• Reviews memos and documents pertinent information.
• Recruit's assistance of hotel manager in unique situations.

Qualifications

• Previous experience in hotel front desk or office setting preferred;
• Minimum one (1) year of experience in a customer service position required.
• Computer literate with capability in Microsoft office;
• Strong decision making and problem-solving skills;
• Meticulous attention to detail;
• Excels both independently and as a member of a team.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.

About the Role

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Skills

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®. Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

Benefits

Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position.

Pay

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being.

Schedule

Paid time off is earned according to the local policy and increases with the length of employment.