Hotel Front Desk Clerk

About the role

The Hotel Front Desk Clerk is responsible for providing exceptional guest service, managing check-in/check-out procedures, and ensuring the cleanliness and safety of the hotel rooms.

Responsibilities

• Welcoming guests and assisting with their reservations
• Processing payments and handling cash transactions
• Maintaining guest records and updating room status
• Assisting with room service and housekeeping requests
• Ensuring the cleanliness and safety of guest rooms
• Handling guest complaints and resolving issues promptly

Requirements

• High school diploma or equivalent
• Excellent communication skills
• Ability to work flexible hours including weekends and holidays
• Basic computer skills, including Microsoft Office

Qualifications

• Previous hotel front desk experience preferred
• Customer service orientation
• Team player with strong interpersonal skills

Skills

• Proficient in Microsoft Office
• Knowledge of hotel operations and policies

Benefits

• Comprehensive health insurance
• 401(k) retirement plan
• Flexible work schedule

Pay

$16.00 - $18.00 per hour based on experience

Schedule

Variable schedule including evenings, weekends, and holidays