Hotel Front Desk Associate - PT

Welcome to LEGOLAND® Florida Resort

About the role

We are seeking a Front Desk Office Associate to join our team at LEGOLAND® Florida Resort. This position is ideal for someone who enjoys creating memorable experiences for families and is comfortable working in various settings.

Responsibilities

• Welcome guests with a warm, friendly LEGOLAND® greeting
• Accurately process payments, reservations, changes, and cancellations
• Handle incoming/outgoing calls through the PBX system
• Work closely with guest services, housekeeping, engineering, and safety teams
• Maintain cash controls, balance shifts, and complete required cash drops
• Support a fun, team-oriented environment
• Protect guest and employee confidentiality
• Assist with emergencies

Requirements

• 6 months to a year of front facing customer service experience
• Comfortable working inside and outside locations with varying temperatures and floor surfaces
• Able to lift/carry up to 30 lbs
• Flexible schedule between 7am-11pm, including evenings, weekends, and holidays
• Computer illiterate, willing to learn new software
• Ability to stand for sustained periods of time

Qualifications & Experience

• High school diploma or GED (or equivalent education/experience)
• 1 year of hotel front office experience preferred (not required)
• Experience with hotel property management systems or similar platforms preferred
• Strong customer service skills with a professional demeanor
• Effective verbal and written communication skills
• Proven conflict resolution abilities
• Leadership skills that support team and business improvement initiatives