Hotel Front Desk Associate/Bellperson - full time and part time

Duties/Responsibilities

• Answer phones, including taking reservations and directing calls as needed.
• Welcome guests upon arrival and serve as the primary point of contact between guests and the hotel.
• Check-in and register guests, including collecting contact info and confirming their dates of stay, and make sure they are assigned to an appropriate room and given keys.
• Check guests out making sure that payments are captured correctly.
• Confirm that all credits issued are correct and note the reason.
• Monitor Property Management System for errors and discrepancies and correct as needed.
• Monitor the cancellations in the past 24 hours; confirm all cancellation policies were followed and note discrepancies.
• Monitor all new bookings in the past 24 hours; read all comments and note any anomalies.
• Assign rooms, prepare keys and print registration cards as needed.
• Note any special requests for arriving guests and ensure oversight of execution.
• Review each guest record of the inhouse guests for any notes, discrepancies, etc.
• Accommodate guest requests as appropriate and whenever possible.
• Respond to guest concerns in a timely and professional manner.
• Aid guests with local information, restaurant recommendations, directions, and other concierge services.
• Communicate with housekeeping staff promptly on the status of guest rooms.
• Upsell guest rooms and promote hotel services.
• Make sure the cash drawer is balanced at the beginning and end of each shift.
• Maintain and execute sanitation schedule for keys, pens, workstations, and lobby touchpoints.
• Perform other duties as assigned.

Requirements

• Knowledge of local area attractions, restaurants, and shops.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills.
• Maintain a strong attention to details.
• Strong analytical and problem-solving skills.
• Able to prioritize tasks.
• Able to function well in a high-paced and at times stressful environment.

Qualifications

• High school diploma or equivalent.
• At least two years customer service experience preferred.

Physical Requirements

• Able to stand for prolonged periods of time at front desk station.
• Able to climb stairs and assist guests with luggage.
• Able to walk hallways and perimeter of property.
• Able to twist, bend and reach.
• Able to lift up to 25 pounds.

Pay

Competitive Compensation and Benefits, including health, dental and vision insurance along with 401(k) plan.

Schedule

This position requires availability to work evening shifts, 3pm-11pm or 11pm-7am. Weekend and holiday availability a must.

Benefits

We provide equal opportunity without regard to race, color, national origin, religion, sex, age, marital status, or disability.

Equal Opportunity Employer

We are an equal opportunity employer and a drug-free workplace.