Hotel Front Desk Associate

About the role

We're seeking a Front Desk Agent who can make guests feel welcome and create memorable experiences. Previous experience at a Hilton or IHG branded hotel is preferred.

Responsibilities

• Welcome guests with a warm, genuine smile and provide outstanding customer service.
• Check guests in and out quickly and accurately.
• Answer phones, assist with reservations, and respond to guest questions.
• Process payments and maintain accurate guest records.
• Handle guest requests and resolve concerns with professionalism and care.
• Recommend room upgrades and share information about hotel amenities and local attractions.
• Work closely with housekeeping, maintenance, and other team members to ensure every guest enjoys a great stay.
• Follow hotel policies, brand standards, and safety procedures while maintaining an organized front desk.

Requirements

• Previous Front Desk Agent experience at a Hilton or IHG branded hotel (strongly preferred).
• Experience with hotel property management systems such as OnQ, PEP, or other hotel PMS software.
• Excellent communication and customer service skills.
• A positive attitude and professional appearance.
• Strong attention to detail and the ability to multitask.
• Dependability, punctuality, and a willingness to work as part of a team.
• Availability to work a flexible schedule, including weekends and holidays.

Qualifications

Competitive pay, opportunities for career growth and advancement, a supportive, respectful, and team-focused work environment, and employee hotel discounts are some of the benefits you can expect.

Skills

• Customer service skills.
• Attention to detail.
• Teamwork and dependability.
• Flexibility with scheduling.

Benefits

Employee hotel discounts (where applicable).

Pay

Competitive pay.

Schedule

A flexible schedule, including weekends and holidays.