Hotel Front Desk Agent Full-time Year-round

Key Responsibilities

• Greet and welcome guests upon their arrival and provide a warm farewell upon their departure.
• Efficiently manage the check-in and check-out process, ensuring a smooth and pleasant experience for all guests.
• Handle guest inquiries, reservations, and cancellations, both in person and over the phone.
• Cook up with housekeeping and maintenance teams to ensure that guests' needs are met promptly.
• Maintain accurate records of room availability, guest accounts, and hotel payments.
• Resolve any guest complaints or issues in a professional and timely manner.
• Provide information about hotel amenities, local attractions, dining options, and transportation services.
• Ensure the front desk area is clean, organized, and well-stocked with necessary supplies.
• Follow all hotel security protocols to ensure a safe environment for guests and staff.

Qualifications

• A high school diploma or equivalent; additional education in hospitality is a plus
• Previous experience in a customer service role, preferably in a hotel or hospitality setting
• Strong communication and interpersonal skills
• Proficiency in using hotel management software and basic computer applications
• Able to work flexible hours, including evenings, weekends, and holidays
• Excellent problem-solving skills and the ability to remain calm under pressure
• Strong attention to detail and organizational skills

Benefits

• Free onsite shift parking
• Discounted F&B, Spa Treatments & Retail up to 40% off
• 401K with Match
• PTO
• Full benefits such as Medical, Dental, Vision, LTD/STD, Life, Accident, Critical Illness, Hospital Insurance
• Free onsite Chef prepared employee dining room with hot meals and salad bar