Front Desk Agent (Full Time, Year-Round)

About the Role

Solitude Mountain Resort is seeking a friendly and professional Front Desk Agent to manage all receptionist and clerical tasks at our lodging building. As the first point of contact for our guests, you will play a crucial role in creating a positive first impression. Our Front Desk Agents deliver outstanding guest service, ensuring all needs and expectations are met and exceeded.

Responsibilities

• Deliver exceptional guest service
• Handle arrivals and departures, assisting with guest accounting
• Answer inbound and in-house phone calls, book reservations, and assist with interdepartmental inquiries
• Respond promptly to guest requests
• Address lodging, guest folio, and general inquiries via email
• Log maintenance requests and follow up on their completion, assisting when necessary
• Prepare daily reports, including occupancy, arrival, and departure reports
• Maintain lobby coffee service
• Assist in mailroom operations
• Perform light housekeeping to keep the lobby and back areas clean
• Provide bell service and valet assistance to guests as needed

Requirements

• Previous guest service experience preferred
• Commitment to providing the highest level of guest service
• Excellent verbal and written communication skills, along with strong problem-solving abilities
• Keen attention to detail
• Basic accounting skills
• Flexibility to work various schedules, including holidays and weekends
• Ability to stand for extended periods
• Ability to lift and carry up to 50 lbs
• Capability to work independently without supervision
• Strong multitasking skills, with the ability to prioritize and address issues effectively
• Intermediate computer skills, including proficiency with office suites and the ability to learn new software
• Must be 21 years old with a clean driving record

Pay

Starting at $20/Hr

Benefits

• Free Solitude season pass for you and eligible dependents
• Discounted Solitude lift passes for friends and family
• Discounts on bike lessons, rentals, retail, spa, and lodging
• 401k benefit and match for ALL staff members over 18 years old
• Pro deals with outdoor brands
• Access to select Alterra Mountain Company Destinations
• Discounts on food, rentals, retail, and lessons
• Comprehensive medical, dental, vision, and life insurance for eligible employees
• Generous 401(k) plan with company match
• Free counseling service through Employee Assistance Program