Front Desk Agent (Full-Time)

About the role

Overnights Front Desk Agent responsible for delivering memorable guest experiences through welcoming interactions, managing bookings, and handling transactions.

Responsibilities

• Offer warm check-in/out
• Acknowledge loyalty members
• Up-sell services
• Record guest preferences
• Address requests and concerns
• Promote safety
• Provide local information
• Communicate effectively with guests and team
• Resolve issues
• Support other departments as needed

Qualifications & Skills

• Strong communication and problem-solving abilities
• Fluency in the local language
• Basic tech literacy
• Flexibility for various shifts
• Prior guest service experience preferred
• Physical ability to lift up to 50 lbs required
• High school diploma or higher
• Good reading/writing skills
• Excellent customer service attitude
• Ability to work weekends or holidays may be necessary

Benefits

• $19/hour pay
• Health insurance
• Paid time off
• 401(k)
• Worldwide hotel discounts
• Supportive team environment