Hotel Door Attendant - Part Time

About the role

Working in Bell Services at the Disneyland Resort Hotels, Door Attendants greet guests as they arrive, creating a warm and welcoming environment and setting the stage for their stay. They monitor the driveway and hotel entry to ensure safety of all guests and cast members, efficiently coordinate vehicle traffic, assist guests with luggage and vehicles, and provide directions for check‑in and check‑out.

Responsibilities

• Welcome arriving guests with a smile and warm greeting
• Assist departing guests with directions and thank them for their stay
• Direct traffic on the hotel driveway, ensuring a safe environment for all
• Transport guest luggage to storage areas
• Ensure guest arrival experience is smooth through immersive interactions, including those arriving on public transportation and buses
• Communicate with guest services, front desk, and valet staff to inform of arriving guests
• Proactively address guest needs by answering questions, giving directions, and providing information about the hotel/resort or surrounding areas
• Work outdoors in all kinds of weather, including extreme temperatures and high humidity
• Stand or walk for up to 8 hours per day
• Own and resolve guest situations

Basic Qualifications

• At least 18 years of age
• Valid California driver’s license with a clean driving record for the past 12 months
• 1+ year in bell services, guest services, or a similar role at a large, luxury resort or hotel
• Comfortable driving all types of vehicles
• Excellent guest service and service‑recovery abilities
• Willingness to take initiative to actively greet and welcome guests
• Strong communication skills
• Adept at troubleshooting and calmly handling difficult situations
• Ability to work independently with limited supervision and direction
• Comfortable working a physically demanding role for 8+ hours a day
• Ability to multi‑task and thrive in a very fast‑paced environment

Preferred Qualifications

• 1+ year of experience in a 5‑star hotel
• Bilingual

Schedule

The resort operates 24 hours a day, 365 days a year. Shifts may start as early as 5:00 am and end as late as 3:00 am, 4:00 am, or 5:00 am, including graveyard shifts. Scheduling is based on seniority.

Pay

The pay rate for this role in California is $21.13 per hour.

Benefits

• Cast‑exclusive discounts
• Access to tuition assistance through Disney Aspire
• Medical, financial, and other benefits (dependent on level and position)