Hotel Carmichael - Supervisor, Front Desk

Why Work at Hotel Carmichael?

At Hotel Carmichael, Autograph Collection, we set the stage for luxury, artistry, and world-class hospitality in Carmel’s vibrant city center. Featuring 122 elegantly appointed guest rooms, the stunning Feinstein’s Cabaret, and the upscale dining experience of Vivante, our hotel is a destination for refined comfort and unforgettable experiences. Curators at Hotel Carmichael are part of a passionate, service-driven team, bringing elegance, culture, and personalized hospitality to every guest.

About the Role

The Front Desk Supervisor supports the Front Desk Manager in overseeing daily front desk operations while actively performing front desk agent duties. This non-exempt role assists with training, coaching, and service oversight but does not carry full managerial responsibility. The Front Desk Supervisor leads by example, ensuring service standards are upheld and aligned with Coury Hospitality’s culture of service excellence, integrity, and authentic hospitality.

Responsibilities

• Supervise front desk operations during assigned shifts to ensure smooth guest service.
• Perform all Front Desk Agent duties, including check-in, check-out, and guest communication.
• Assist the Front Desk Manager with training, coaching, and onboarding of front desk team members.
• Serve as the first point of contact for guest concerns and assist with service recovery, escalating issues as needed.
• Support scheduling coverage, shift assignments, and break coordination as directed.
• Ensure adherence to front desk procedures, cash-handling policies, and service standards.
• Aid in coordinating and ensuring timely delivery of guest amenities, welcome gifts, and special requests during assigned shifts.
• Maintain an overview of amenity delivery execution on shift and address delays or issues, escalating concerns to the Front Desk Manager as needed.
• Maintain a polished and professional lobby and front desk environment.
• Communicate effectively with housekeeping, bell services, and maintenance to support guest needs.
• Provide guidance and support to front desk agents while maintaining non-exempt work responsibilities.
• Follow all hotel security, privacy, safety, and emergency procedures.

Requirements

• Prior front desk experience in a luxury or boutique hotel, with supervisory experience preferred.
• Strong communication and interpersonal skills.
• Ability to lead by example while remaining hands-on in daily operations.
• Strong problem-solving skills and attention to detail.
• Able to multitask in a fast-paced environment.
• Strong working knowledge of property management systems.
• Professional appearance and service-oriented demeanor.
• Able to work collaboratively with management and team members.
• Flexibility to work weekends, holidays, and varying shifts.

Qualifications

• High school diploma or equivalent.
• Valid driver's license and reliable transportation.
• Ability to work flexible hours, including weekends and holidays.

Skills

• Excellent customer service skills.
• Effective communication and interpersonal skills.
• Problem-solving and decision-making abilities.
• Attention to detail.
• Ability to work independently and as part of a team.

Benefits

Hotel Carmichael offers a comprehensive benefits package that includes:

• Health insurance options.
• Paid time off and vacation days.
• Flexible spending accounts.
• Employee discounts on hotel stays.
• Professional development opportunities.

Pay

The salary range for this position is $18.00 - $22.00 per hour, depending on experience and qualifications.

Schedule

Shifts are typically 8 hours long, Monday through Friday, with some weekend and holiday coverage required. Specific schedules will be determined based on departmental needs and workload.