Hotel Bell Attendant - Marriott Indianapolis Downtown

About the role

The Bell Attendant at Towne Park is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This role includes assisting hotel guests with luggage, managing room changes, and providing information about the hotel's amenities and local attractions.

Responsibilities

• Greet guests within five feet with a professional and friendly demeanor, using guest last names and salutations.
• Assist guests with room changes when needed.
• Maintain an in-depth knowledge of the hotel's rooms, meeting facilities, and public areas.
• Open all vehicle and hotel doors for guests.
• Provide directions, assist with reservations, and handle other inquiries.
• Offer information about the hotel, meeting rooms, amenities, and local attractions.
• Ensure all guests and luggage are safely transported to and from assigned destinations.
• Continually monitor and maintain cleanliness and order of the guest services area.
• Deliver messages, items, and guest amenities as requested.
• Correctly tag individual bags to be stored in the bell storage area.

Requirements

• High school diploma or equivalent (GED).
• One to three months related experience and/or training.
• Must complete the Wheelchair Safety Training course provided by Towne Park.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English language.
• Ability to add, subtract, multiply, and divide with units of American money.
• Understanding of 24-hour and military time systems.
• Ability to understand rates applicable to time passed.

Skills

• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to write simple correspondence.
• Must be able to effectively present information in one-on-one and small group situations to guests, clients, and other employees of the organization.

Benefits

• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Telerehabilitation benefits.
• 401(k) retirement savings plan.

Pay

The hourly base pay range for this position is $8-$10 per hour plus $5-$10 per hour in tips.

Schedule

The work schedule for this position can include AM/PM shift times.