Hotel Bell Attendant - Hourly + Tips - Multiple Locations Hiring - Indianapolis Downtown (non-driving role)

About the role

The Bell Attendant at Towne Park is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This role involves assisting hotel guests with luggage, managing room changes, and providing information about the hotel, meeting rooms, amenities, and local attractions.

Responsibilities

• Greet guests within five feet with a professional and friendly demeanor, using guest last names and salutations.
• Assist guests with luggage, including delivery and pick-up during arrival and departure.
• Maintain an in-depth knowledge of the hotel's rooms, meeting facilities, and public areas.
• Open all vehicle and hotel doors for guests.
• Provide directions, assist with reservations, and handle other inquiries.
• Tag individual bags for storage in the bell storage area and ensure safe transportation of guests and luggage.
• Deliver messages, items, and guest amenities as requested.
• Complete tasks in a timely manner as instructed by the Account Manager.

Requirements

• High school diploma or equivalent (GED).
• One to three months related experience and/or training.
• Must complete the Wheelchair Safety Training course provided by Towne Park.

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English language.
• Ability to add, subtract, multiply, and divide with units of American money.
• Understanding of 24-hour and military time systems.
• Understanding of rates applicable to time passed.

Skills

• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to write simple correspondence.
• Must be able to present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
• Must be able to add and subtract three-digit numbers and perform these operations using units of American money.
• Must be able to understand 24-hour and military time systems.
• Must be able to understand rates applicable to time passed.

Benefits

• Accident insurance.
• Critical illness insurance.
• Hospital indemnity insurance.
• Telerehabilitation benefits.
• Telemedicine benefits.
• 401(k) retirement savings plan.

Pay

The hourly base pay range for this position is $9-$10 per hour plus $5-$10 per hour in tips.

Schedule

The work schedule for this position can include AM/PM shift times.