Hotel Bell Attendant - J.W. Marriott Indianapolis

About the role

The Bell Attendant at Towne Park is responsible for providing exceptional hospitality services to guests in an attentive, friendly, and efficient manner. This role involves assisting hotel guests with luggage, managing room changes, and providing information about the hotel and its amenities.

Responsibilities

• Greet guests within five feet with a professional and friendly demeanor, using guest last names and salutations.
• Assist guests with luggage, including delivery and pick-up during arrival and departure.
• Maintain a pleasant, friendly, and professional demeanor with all guests, co-workers, and clients.
• Conduct thorough room presentations for guests and assist with room changes when needed.
• Maintain an in-depth knowledge of the rooms, meeting facilities, and public areas of the hotel.
• Open all vehicle and hotel doors for guests.
• Provide assistance with directions, reservations, and other inquiries.
• Offer information about the hotel, meeting rooms, amenities, and local attractions.
• Transport guests to off-site locations using only approved taxi cabs or transport services.
• Correctly tag individual bags for storage in the bell storage area and ensure all guests and luggage are safely transported.
• Continually monitor and maintain the cleanliness and order of the guest services area.
• Deliver messages, items, and guest amenities as requested.
• Complete all tasks in a timely manner as instructed by the Account Manager.

Requirements

• High school diploma or equivalent (GED)
• One to three months related experience and/or training
• Completion of the Wheelchair Safety Training course provided by Towne Park

Qualifications

• Knowledge of principles and processes for providing customer and personal services.
• Ability to read and write standard English language.
• Ability to read and comprehend simple instructions, short correspondence, and memos.
• Ability to write simple correspondence.
• Ability to present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
• Ability to add and subtract three-digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money.
• Understanding of 24-hour and military time systems.
• Understanding of rates applicable to time passed.

Skills

• Must be able to read and write standard English language.
• Must be able to read and comprehend simple instructions, short correspondence, and memos.
• Must be able to write simple correspondence.
• Must be able to present information in one-on-one and small group situations to guests, clients, and other employees of the organization.
• Must be able to add and subtract three-digit numbers and to multiply and divide with 10's and 100's; must be able to perform these operations using units of American money.
• Must be able to understand 24-hour and military time systems.
• Must be able to understand rates applicable to time passed.

Benefits

• Accident insurance
• Critical illness insurance
• Hospital indemnity insurance
• Telereadymedicine benefits
• Eligible to enroll in the company’s 401(k) retirement savings plan

Pay

Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate’s job-related skills, experience, education or training, and location. The hourly base pay range for this position is $8-$10 per hour plus $5-$10 per hour in tips.

Schedule

The work schedule for this position can include AM/PM shift times.