Bell/Hotel Attendant

About the role

History and spectacular landscapes come together at the foot of the Blue Ridge Mountains. Celebrated landmarks, including Thomas Jefferson's Monticello and the University of Virginia, are clustered here among swathes of the East Coast's most beautiful scenery. The region is also home to over 25 wineries, breweries, and cideries. This is the setting for Keswick Hall, an impressive 80-room luxury boutique hotel nestled on 600 acres, which recently reopened in 2021 after renovations. Home to the prestigious Keswick Golf Club, Marigold Restaurant by Jean-Georges, a new luxury spa, and sports and aquatics center.

Keswick offers an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others.

Responsibilities

• Check the daily arrival list for VIPs or guests with special needs.
• Be present at the front desk or in the lobby to assist guests, colleagues, and visitors when requested.
• Greet all guests upon arrival and departure.
• Offer valet parking.
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner.
• Tag baggage and return the identification slips to guests.
• Escort guests to their room, placing luggage in the room assigned by the front desk.
• Promote all hotel facilities: restaurants, pools, recreational activities, as well as local places of interest.
• Explain in-room amenities, key operation, safety features, etc.
• Inspect guest rooms for order and adequate supplies and inform guests of room amenities.
• Deliver faxes, messages, packages, and flowers to guests’ rooms and other offices.
• Respond to guest requests and queries, providing knowledgeable, efficient, and helpful information.
• Ensure the efficient delivery and collection of group luggage.
• Ensure safe storage and collect ticketing of guest coats and personal items.
• Help maintain a positive first impression of the hotel (pick up trash from the front circle, keep windows and bell carts clean).
• Transport departing guests’ luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest.
• Collect and distribute post and packages.
• Deal with general inquiries.
• Ensure the lobby and front door areas are always clean and tidy.
• Perform other duties as assigned.

Requirements

• Minimum of a high school diploma (or equivalent) and 0-2 years of experience working in a luxury 4- or 5-star hotel or service environment. A combination of experience and/or education will be taken into consideration.
• Previous experience in hospitality is preferred, along with a commitment to delivering a high level of customer service.
• Must possess knowledge of the community and area to assist guests with information on special events (sports, theater, movies, entertainment, and restaurants).
• Be a good team player.
• Flexibility to work a variety of early and late shifts.
• Passion for customer service.
• Excellent communication skills and good levels of written and spoken English.
• Knowledge of Property Management software.
• Basic computer knowledge.

At this time, Keswick will not sponsor a new applicant for employment authorization for this position.

Benefits

• Health, dental, vision, life, and disability insurance.
• Competitive PTO offering.
• 401(k) retirement plan.