Bell Attendant

SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable—giving us back our most valuable asset, time.

Responsibilities

In this role, you will be expected to provide exceptional service to hotel guests. You will be responsible for escorting arriving and departing guests in a friendly and courteous manner to and from their accommodations, as well as transporting and handling luggage. You will maintain the highest level of customer service and use extreme care when handling guest belongings.

• Read and match luggage tags, write claim tickets and detach portion to give to guest
• Escort customers to accommodations, visually inspect room and acquaint guests with their rooms and room features
• Organize and store luggage as necessary in a designated area
• Respond to guest inquiries and requests accurately and in a timely, friendly and efficient manner as it relates to all hotel services and the local area around the hotel
• Ensure management/leadership is made aware of any relevant feedback from guests and/or other departments
• Be on time for every scheduled work day
• Maintain a neat and clean appearance and arrive and remain in complete uniform before and during scheduled shifts
• Assist Supervisors and Managers with additional duties, as assigned

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Less than high school education or up to one month related experience or training or equivalent combination of education and experience
• Availability to work special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 2nd shift, 3rd shift and/or weekends may be required
• Valid state-issued driver’s license, with a current address and acceptable driving record, if expected to drive a company vehicle or drive on company business
• Ability to read and comprehend simple instructions, short correspondence, and memos
• Ability to write simple correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients, supervisors, and other employees of the organization
• Ability to apply common sense understanding to carry out detailed but standard written or oral instructions
• Ability to deal with problems involving a few concrete variables in standardized situations
• Ability to use clock (standard/military time)
• Ability to maintain a pleasant and professional demeanor when interacting with guests
• Ability to effectively respond to customer problems or complaints

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to use hands and fingers and to communicate with customers and fellow employees
• Frequently required to sit; reach with hands and arms; stand; walk
• Frequently required to climb, balance, stoop, kneel, and crouch
• Required to twist, turn, stretch, and bend on a frequent basis
• Must be able to lift and move up to 75 pounds regularly
• Must be able to move in a relatively quick manner
• Specific vision abilities required include close vision, peripheral vision, and ability to adjust focus

Location: Nashville, TN