Bell Attendant

About the Role

The Bell Attendant assists guests with luggage during arrival and departure, makes necessary deliveries to and pick up from guest rooms, and transports guest and hotel packages and parcels.

What you will do

• Delivers luggage to room upon check-in, and offers in-room orientation when Guest Relations team is unable to.
• Picks up luggage from room upon departure and moves luggage to storage or the Front Drive.
• Maintains proper records of deliveries and pick-ups.
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints, assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Greets all guests passing through lobby and offers them assistance.
• Handles all guest request during the overnight shift with shoe polishing, delivering newspaper, polish bell carts, delivering items that guest needs and etc.
• Complies with Four Seasons' Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Works harmoniously and professionally with co-workers and supervisors.
• Restock the RA closet during the overnight shift.
• Performs errands for guests and the hotel that may require local travel off of the hotel property.
• Provides a high level of cleanliness in the lobby and luggage storage room.
• Assists guests at the Concierge and Front Desk.
• Assist with responsibilities and duties in the absence or heavy volume in the areas of Door, Guest Relations, and Valet Staff.

What You Bring

• High school education or equivalent experience
• Average reading, writing, and oral proficiency in the English language
• Experience in Guest Services preferred

What We Offer

• Lucrative salary
• Market-leading benefits package that includes: Medical, Dental, Vision, and 401K with employer matching all starting at 30 days
• Time off plans starting on the day of hire
• An opportunity to be a part of a cohesive team in an inclusive work environment
• Complimentary and discounted hotel stays around the world
• Wellbeing and mental health initiatives and focused company
• Embracement and promotion of diversity in our workplace
• Complimentary employee meals and beverages
• Tuition reimbursement