Hostperson, Binchotan Bar and Grille (Casual)

Explore limitless possibilities, dreams and adventures on Hawai’i Island as you blaze a trail for a rewarding career in hospitality. Embrace our passion for Hawai’i’s heritage, culture and traditions with amazing career opportunities that await you in paradise. Journey into a luxury oasis where the aloha spirit comes alive at Fairmont Orchid, an award-winning luxury resort located on the majestic Kohala Coast of Hawai‘i Island. Immerse yourself in an authentic Hawaiian experience, surrounded by 32 oceanfront acres of lush tropical gardens, cascading waterfalls and a tranquil white sand beach and lagoon.

About the role

Binchotan Bar & Grille is where fireside cooking meets modern flair. At Fairmont Orchid’s hottest new restaurant, guests explore the long-running creative culinary exchange between Hawai’i and Japan at our traditional northern Japanese grill utilizing centuries-old practices of robatayaki: fireside cooking, grilled to perfection. Originating from Hokkaidō, Japan, robatayaki reflects the seafaring lifestyle: seasoned fishermen grilling up their fresh catch over the irori, or glowing white coals, served sizzling hot.

Responsibilities

• Provide unique dining experiences to all guests through warm, personal, and detailed service in a luxury, upscale, and fast-paced environment.
• Ensure a positive first impression of the restaurant for guests through detailed cleanliness, set-up, and ambiance control.
• Prepare appropriately for anticipated dining traffic by creating communication for servers and designating server section assignments.
• Ensure guests receive a warm welcome, timely service, and a fond farewell using guest names to offer personalized service.
• Maintain menus to ensure an adequate clean supply is always available.
• Ensure cleanliness and orderliness of the host stand, including surrounding work areas.
• Control the flow of service in the dining outlet by seating guests in station rotation while maintaining the guest center reservation management system (OpenTable).
• Handle reservation inquiries, take incoming telephone calls, note special requests by guests, and indicate special attention to VIP guests.
• Perform opening/closing side duties as assigned and set all tables according to standards and procedures.
• Assist other Food & Beverage outlets with their operations during peak times or when required.
• Apply necessary precautions regarding hotel food safety and hygiene standards (HACCP).
• Be well-versed in hotel fire and life safety/emergency procedures.
• Maintain a high standard of personal appearance and hygiene at all times.
• Perform other reasonable duties assigned by the management of the hotel.

Requirements

• Ability to focus attention on guest needs, remaining calm and courteous at all times.
• Good reading, writing, and oral proficiency in the English language.
• Ability to speak other languages and a basic understanding of local languages will be an advantage.
• Ability to work cohesively and collaboratively as part of a team.
• Detailed and service-oriented with an eye for detail to be self-motivated and energetic.
• Provide the necessary State and Federal Requirements to work in Food and Beverage (Tuberculosis Clearance).
• Must be legally eligible to work in the United States. The hotel is unable to assist candidates in obtaining U.S. work authorization.

Benefits

• Preferred provider medical, drug, and vision benefits starting at $16.98 for employees.
• Employer-paid coverage for group life and accidental insurance ($7,500); coverage available for dependents.
• 401(k)/retirement savings plan with matching program.
• 11 paid holiday/personal days per year plus 10 days of paid vacation that begin accruing immediately.
• 50% discounts at hotel restaurants, 30% discount on retail items at the Fairmont Store, and 30% discount on services offered in Spa Without Walls.
• Employee discounts at Accor properties (5,000+ hotels worldwide) plus Friends & Family rates.
• Complimentary meals in the employee dining facility.

Pay

Hourly Rate: $28.08 USD