Restaurant Host Person

Job Duties & Functions

• Approach all encounters with guests and employees in a friendly, service-oriented manner
• Maintain regular attendance in compliance with company standards, as required by scheduling which will vary according to the needs of the hotel
• Maintain high standards of personal appearance and grooming, which include wearing the proper uniform and nametag when working (per brand standards)
• Comply at all times with company standards and regulations to encourage safe and efficient hotel operations
• Maintain a friendly and warm demeanor at all times
• Comply with certification requirements as required for position to include Food Handlers, Alcohol Awareness, Safety, etc.
• Greet and seat guests at appropriate tables in a timely manner
• Absorb guests’ needs and assist in providing a pleasant dining experience
• Aid cashier in collecting money or credit cards from guests and servers as needed
• Know how to prepare cashier reports at the end of the shift
• Pay out servers’ and service attendants’ tips if appropriate
• Know how to properly take reservations for outlets
• Ensure quality control of menus with regard to cleanliness and appearance
• Perform opening and closing duties according to established side work checklist
• Answer the telephone according to standards
• Have a complete knowledge of standards of service for receiving a room service order
• Have a thorough knowledge of menus and current specials in all applicable departments
• Aid servers and cashiers in the servicing of guests as needed
• Understand the state liquor laws
• Perform other duties as requested by management
• Attend meetings/training as required by management
• Maintain a high level of trust and responsibility
• Represent the company with certain level of reputation and good character as well as exercise sound judgement