Host/Barista

Responsibilities

• Greet and seat guests at appropriate tables in a timely manner.
• Be attentive of guests’ needs assist in providing a pleasant dining experience.
• Expertly crafting coffee drinks (lattes, cappuccinos, espressos) and teas following specific recipes and techniques.
• Welcome customers, take orders, answer menu questions, and make recommendations.
• Adhere to food hygiene and safety regulations by maintaining a clean work environment.
• Restock supplies (beans, cups, milk), handle inventory, and report equipment maintenance needs.
• Process cash and credit card payments accurately using a POS system.
• Know how to properly take reservations for outlets.
• Ensure quality control of menus with regard to cleanliness and appearance.
• Perform opening and closing duties according to established sidework checklist.
• Have a complete knowledge of standards of service.
• Have a thorough knowledge of menus and current specials in all applicable departments.
• Aid servers and cashiers in the servicing of guests as needed.
• Know and understand the state liquor laws.
• Ensure overall guest satisfaction.

Qualifications

• High School diploma and/or experience in a hotel or a related field preferred.
• Flexible and long hours sometimes required.
• Occasional pushing, pulling, lifting or carrying up to 40 pounds (Medium work).
• Ability to stand during entire shift.
• Must be able to effectively communicate both verbally and written, with all levels of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize to ensure outstanding service.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Must be able to show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.