Hostess

About the role

Greets and escorts guests to tables in a friendly professional manner. Answers telephone. Works with Manager-on-Duty to cultivate maximum guest satisfaction and dining pleasure.

Responsibilities

• Welcomes guests with a pleasant and helpful attitude; recognizing and acknowledging regular and VIP guests.
• Seats guests ensuring guest satisfaction and a smooth working pace in the dining room.
• Answers telephones, records and confirms reservations, takes messages and to-go orders.
• In some locations, also takes room service orders.
• Is familiar with the menu, prices, dress code, location, phone numbers, accepted forms of payment, hours of operation and room capacity of the establishment.
• Performs sidework as directed, to keep the restaurant clean, orderly and well stocked.
• Thanks departing guests and bids them a pleasant day/evening.
• Works as a team player; assumes a pleasant and helpful attitude toward guests and fellow co-workers to ensure guest satisfaction.
• Exemplifies the company's core values of honesty, integrity, respect, commitment and quality.
• Other duties may be assigned.

Qualifications

Prior restaurant or customer service experience commensurate with position.

Skills

• Ability to read and interpret documents such as menus, safety rules, training instructions and employee policies and procedures.
• Ability to write simple correspondence.
• Ability to effectively present information in one-on-one and small groups of guests and other co-workers.
• Ability to add, subtract, multiply using whole numbers, common fractions, and decimals and able to perform these operations using units of American money.
• Ability to apply common sense understanding to carry out simple one- or two-step instructions.
• Ability to recognize and resolve problems in standard situations.
• General social ability and salesmanship; ability to communicate well with customers, while being well mannered and professional.
• Professional and well groomed appearance appropriate for the business of the restaurant.
• Ability to learn