Hostess

About the role

Present a positive first and lasting impression of the restaurant's friendliness, excellent service and high standards by greeting every guest upon arrival, bidding guests farewell as they leave, and inviting guests to return.

Responsibilities

• Maintain a cheerful, courteous disposition and have a neat, clean and professional image.
• Greet guests upon entering the restaurant and assist guests while on a waiting list.
• Escort guests to the designated table by rotation as soon as possible, present menus to each guest once seated.
• Perform reservation responsibilities.
• Maintain a waiting list and coordinate seating in conjunction with the reservations list.
• Arrange for a booster seat or high chair, as needed.
• Attend shift meetings on time.
• Notify managers of any guest that is perceived to be unhappy.
• Bid farewell to guests as they leave. Ensure everything was satisfactory and invite guests to return.
• Keep foyer, host/hostess station clean and well organized. Ensure all menus are clean, restock necessary supplies and bring all areas up to standards.
• Perform shift change and/or closing duties.
• Answer telephone within two rings and answer questions accordingly.
• Keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action where necessary or suggest alternative courses of action which may be taken.
• Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objective of position.
• Maintain a favorable working relationship with all other employees to foster and promote a cooperative and harmonious working climate.
• Contact management immediately regarding special occurrences i.e. Police, Fire Department, Health Inspector, Accident or fights.

Requirements

• Must be neatly dressed and well groomed in clean company approved attire.
• Must be able to read menus.
• Must be able to read, write and speak English.
• Must be able to stand and walk during 6-8 hour shift.
• Reaches, bends, stoops and wipes.
• Must be able to articulate clear greetings and farewells to guests, as well as being able to understand requests for assistance.
• Must be able to clearly communicate guest's needs to servers, bussers, and managers.
• Must be able to calmly respond to angry guests and notify managers of situation immediately.
• Must be able to operate Table Reservation System.
• Please repeat back to guest all information to ensure all information is correct.
• Must be able to read menus to sight-impaired guests.
• Must be able to hear well amongst loud background noise.
• Health Cards are required.

Pay

$10.00 - $10.00