Host - Stephanie's - Boston Logan Airport

Responsibilities

• Expand upon basic requirements to provide a memorable experience.
• Engage with guests in a friendly, welcoming, and professional manner.
• Provide accurate wait time and monitor waiting lists.
• Answer guest questions using knowledge of the menu.
• Cook up to available seating.
• Process to-go orders quickly and efficiently in the point-of-sale system, handling cash, credit, and debit transactions accurately.
• Maintain store appearance with respect to merchandising and maintenance standards.
• Follow safety and sanitation guidelines; comply with all applicable laws.
• Respond appropriately to customer concerns.
• Absorb and maintain a clean, sanitized, and well-stocked host stand.
• Assist servers and food runners, as needed.

Requirements

• Must have a passion for the guest.
• Must say “Yes”, “Please”, and “Thank You”!
• Must smile often!
• Exceed First Class Service standards and behavior with guests, business partners, and peers.
• Ability to work various shifts in a 7/365 team-oriented environment.
• Excellent customer service skills and an ability to communicate effectively, in English.
• Strong self-motivation, leadership, and organizational skills.
• Positive interpersonal skills.
• Self-starter able to prioritize and handle various tasks simultaneously.
• Ability to adapt to changing priorities and unexpected situations.
• Proficiency required in reading, writing, and mathematics, in English.
• Ability to lift a minimum of 25 lbs. perform essential job functions such as standing, bending, reaching, climbing on a ladder, and walking long distances.
• Standing for long periods of time and the ability to work in an environment with varying temperatures.