Host / Service Assistant
What You Will Get
- 50 percent Dining and Carryout Discount
- 40 percent Retail Wine Discount
- 20 percent Discount on Retail and Private Events
- Monthly Wine Tastings for Two
- Medical, Dental, Vision, and Telehealth coverage
- 401k with Company Match
- Paid Time Off and Flexible Schedules
- Early Pay Access
- Wellness and Mental Health Support
- Wine and Culinary Education
- Career Growth Flight Plan
- Team Member Rewards, Milestone Recognition, and Referral Bonuses
How You Will Succeed
- Show Up Ready: Come Prepared, stay sharp, and start strong.
- Greet guests with energy and enthusiasm from the very first interaction.
- Demonstrate professionalism and hospitality using polished phone etiquette when answering guest calls and handling reservations.
- Follow daily checklists and prepare your area for a smooth shift.
- Maintain a professional image at all times by adhering to all appearance and behavior guidelines.
- Own What You See: Take Responsibility, jump in, and do what needs to be done.
- Keep track of table flow and dining room pacing to deliver an excellent guest experience.
- Reset tables and bar tops quickly so every guest starts fresh.
- Assist with running food, carryout orders, clearing dishes, pre-bussing tables and supporting the flow of service.
- Help with restocking, light cleaning, and little details that make a big difference.
- Stay in Sync: Communicate often, move with your team, and keep service flowing.
- Communicate constantly with Lead Hosts, Servers, Bartenders and Team Members to keep service moving seamlessly.
- Be genuine, listen well, and tailor each experience.
- Answer questions about food, wine, and experiences with warmth and knowledge.
- Add a Touch: Go beyond the expected to create memorable moments.
- Support the overall guest experience in every area of the restaurant.
About Us
Cooper's Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine...the Cooper's Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we've brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.