Host / Service Assistant

About the role

Piccolo Buco is seeking a Host/Service Assistant to join our team. This role is a key liaison for the Guest experience, setting the tone for a memorable dining experience.

Responsibilities

• Welcome all Guests with urgency and hospitality.
• Actively communicate with all departments within the restaurant to ensure a memorable guest experience.
• Execute professional and informed phone skills when answering Guest phone calls/inquiries.
• Guide the Guests to their seats upon arrival.
• Monitor the Guest flow to support in positive restaurant operations.
• Manage special seating requests of Guests consistent with table availability.
• Communicate with other Tipped Service Assistants regarding table statuses to drive Guest counts and maximize traffic.
• Aid in the duties of Servers and Food Runners as needed to maintain service effectiveness and efficiency (refill waters and drink, pre-bus tables, mark tables, etc).
• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines.
• Pre-bus tables as necessary.
• Ensure proper table and station appearance.
• Ensure floors and chairs surrounding tables and/or the bar are clean and free of debris.
• Clean and reset tables/bar top once Guests have left.
• Complete necessary side work during non-busy hours.
• Maintain professional relationships and actively communicate with all Managers and Team Members to ensure an exceptional guest experience.
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the employee handbook.
• Perform other duties as assigned.

Requirements

• Must represent Piccolo Buco and Cooper’s Hawk Values.
• Must be at least 18 years of age.
• An individual that thrives in a team-based environment.
• Has a passion for guest service and hospitality-focused.
• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment.
• Ability to lift and carry up to 40 lbs.
• Ability to stand and walk up to 10 hours per shift.
• Ability to exert fast-paced mobility for periods of up to 6 hours in length.
• Ability to perform essential functions to Piccolo Buco and Cooper’s Hawk standards with reasonable accommodation.
• Must be able to read, write and understand English.

Benefits

• Incredible Discounts: 50% Dining and Carryout, 40% Retail Wine, 20% Retail and Private Events, Monthly Complimentary Wine Tasting for Two.
• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program.
• Company Matching 401(k) Retirement Savings Plan.
• Flexible Savings Accounts - Health and Dependent Care.
• Highly Competitive Pay plus Team Member Incentives & Rewards Pay Access before Pay Day.
• Flexible Schedules.
• Paid Time Off.
• Access to Team Member Relief Program.
• Employee Assistance Program, providing mental health, legal and financial counseling.
• "Everyday Benefits" Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services.
• Employee Referral Bonus Program.
• Wine and Culinary Education.
• Career Growth Flight Plan.
• Milestones Recognition Program.