Host / Service Assistant

What You Will Get

• 50 percent Dining and Carryout Discount
• 40 percent Retail Wine Discount
• 20 percent Discount on Retail and Private Events
• Monthly Wine Tastings for Two
• Medical, Dental, Vision, and Telehealth 401k with Company Match
• Paid Time Off and Flexible Schedules
• Early Pay Access
• Wellness and Mental Health Support
• Wine and Culinary Education
• Career Growth
• Flight Plan
• Team Member Rewards, Milestone Recognition, and Referral Bonuses

How You Will Succeed

• Show Up Ready: Come Prepared, stay sharp, and start strong.
• Greet guests with energy and enthusiasm from the very first interaction.
• Answer guest phone calls with professionalism and hospitality.
• Follow checklists to set up the host area for a smooth shift.
• Maintain a professional image at all times by adhering to all appearance and behavior guidelines.
• Keep track of table flow and dining room pacing to deliver an excellent guest experience.
• Adjust seating plans as needed to avoid bottlenecks and wait time surprises.
• Manage special seating requests of guests consistent with table availability.
• Pre-bus tables as necessary.
• Stay in Sync: Communicate often, move with your team, and keep service flowing.
• Communicate constantly with Managers and Team Members to keep service moving seamlessly.
• Support servers and service assistants when needed to help the team shine.
• Be genuine, listen well, and tailor each experience.
• Answer questions about food, wine, and experiences with warmth and knowledge.
• Add a Touch: Go beyond the expected to create memorable moments.
• Help with light side work and maintain the entry area so every guest’s first impression is a great one.
• Keep phone etiquette polished and professional when answering calls and handling reservations.

What You Will Bring

• At least 18 years of age
• A genuine love for hospitality and a desire to create unforgettable experiences
• Comfort in a fast-paced environment with strong multitasking skills
• Ability to lift up to 40 pounds and stand for extended periods
• Willingness to work weekends and holidays
• Team spirit and clear communication

About Us

Piccolo Buco by Cooper’s Hawk features a Napa-style tasting room with wine-inspired retail for entertaining and a full-service restaurant, bar, and private event space, offering a modern-yet-casual dining experience. Each scratch-kitchen menu item is designed to pair with our wines. Speaking of wine… the Cooper’s Hawk Wine Club is perhaps the largest in the world, offering not only top-notch award-winning wines but also exclusive Wine Club membership benefits, including curated dining and travel experiences. Since 2005, we’ve brought the Napa Valley experience to our guests and Wine Club members, and now, with Piccolo Buco by Cooper’s Hawk, we’re bringing the vibrant flavors of Rome to them as well. Together, we’re creating a lifestyle brand like no other.