Host, Lumiere Brasserie

About the role

You represent Fairmont Century Plaza with enthusiasm and pride, providing exceptional service and attention for each guest you encounter. You are energetic and confident, and will encourage your teammates to achieve and be positive while being entrusted with the responsibility of ensuring the best possible experience for your guests at all times in a friendly, courteous, helpful, timely and professional manner.

Responsibilities

• Greeting and escorting guests to tables in the restaurant.
• Maintaining a friendly, courteous and efficient operation of the dining room to ensure guest satisfaction and manageable flow of service.
• Upholding the Fairmont Century Plaza values and mission statement while performing positional responsibilities.
• Adhering to company policy and procedures, as stated in the company handbook.
• Consistently offering professional, friendly and engaging service.
• Interacting with arriving and departing guests.
• Answering the phone using proper standards and etiquette.
• Taking, recording, and confirming with accuracy restaurant reservations in accordance with the reservation guidelines.
• Using clear and concise communication with the assistants, servers, lead servers, and the Managers regarding the needs of the guests.
• Escorting guests to the appropriate table in the dining room.
• Acting as the point of contact between guests and leadership.
• Tailoring guest experience when necessary.
• Being familiar with all menu items and aspects and services of the property.
• Aiding in cleaning, clearing and setting tables.
• Maintaining cleanliness of the restaurant.
• Being familiar with all food outlets and amenities within the property.
• Being knowledgeable of general city information as well as hotel history.
• Representing the department, the property and the brand as an ambassador.
• Performing other duties as assigned.

Qualifications

• Excellent communication skills and organized.
• Legible penmanship.
• Calm and warm manner.
• Previous customer service experience preferred.
• Successful completion of Host position training program.
• Pass Food, Beverage and Service Knowledge Quizzes.
• Able to speak and write English clearly at an advanced level.
• Able to communicate clearly and listen attentively to management, guests, and fellow employees.
• Able to make good decisions where guests and co-workers are concerned.
• Demonstrates good judgment.

Benefits

Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
Learning programs through our Academies to promote growth and development.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

Pay

Hourly Rate: $32.75 (Break-In Rate applicable for New Hires as per CBA)

Schedule

Schedule based on Seniority and Business Needs

What is in it for you?

Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe.
Learning programs through our Academies to promote growth and development.
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH.

Team and working environment

This experience begins with a new kind of workplace, one where the energy is contagious, the stories are invigorating, and the challenges present inspiring opportunities to make your mark. We provide an environment of trust, respect, and integrity. A home away from home. Where diversity and inclusion are celebrated. Privacy and personal information are protected. Through Accor's Employee Value Proposition, we ensure fair treatment and a workplace free from discrimination & harassment.

Our commitment to Diversity & Inclusion

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We commit to a future where diverse identities are celebrated, and equitable and inclusive practices are woven into the fabric of everything we do as an organization.

Visa Requirements

Must provide proof of current eligibility to be employed in the United States of America.