Host/Hostess | Kea Lani Restaurant | Casual

About the Role

Providing Inspired Food & Beverage to highlight the destination we represent is one of our passions. As a Host/Hostess at Fairmont Kea Lani, you will be a hospitality ambassador connecting guests to the delectable cuisine inspired by our diverse culture and island home. You are our guest’s first impression of the restaurant and set the tone for their dining experience.

Responsibilities

• Adhere to daily checklist and duties listed
• Oversee and ensure smooth flow of guests at your assigned bar/station by seating them in accordance with business volumes
• Ensure the reservation book is properly maintained
• Have full knowledge of floor plans
• Ensure sufficient stock of impeccable menus
• Resolve any guest issues in a timely, professional, and efficient manner
• Liaise with the Manager on Duty to ensure the flow of service in the room is well organized and running smoothly regarding section assignments, breaks, staff on duty, etc.
• Have full knowledge of all menu items, garnishes, contents, and preparation methods for all food and beverage venues on property
• Actively participate in monthly departmental sales promotions
• Adhere to the State of Hawaii & EHC (Environmental Health Consultancy) food handling safety standards
• Organize time so all side work is completed according to shift demand
• Maintain atmosphere of aloha spirit by providing engaging, personalized, timely, and efficient service to our discerning guests
• Focus attention on guest needs, remaining calm and courteous at all times

Requirements

• OpenTable knowledge preferred
• 1 year of customer service experience is an asset
• Must be able to speak, read, write, and understand the English language
• Requires good communication skills, both verbal and written
• Must be able to read and write to facilitate the communication process
• Must be service-oriented and capable of communicating effectively with persons involved in all levels of authority, both internally and externally
• Must possess basic computational ability
• Must possess computer skills, including, but not limited to, Microsoft Word, Excel, and email functions
• Must be able to multi-task and be detail-oriented in a fast-paced, high-volume environment

Qualifications

• High School diploma (or equivalent) and/or vocational training
• TB Clearance required prior to start date
• Food Safety Certification or ServSafe Certification required prior to start date

Benefits

• Comprehensive benefits package (Medical, Vision, and Dental) including extended benefits like Basic life insurance, TDI, and Long-Term Disability for regular Full-time and Part-time employees
• Flexible spending account (FSA)
• 401(k) retirement savings plan and matching program
• Paid Vacation, holidays, personal, and sick days
• Food & Beverage, Spa, and on-property specific discounts (venue and property-specific discounts may vary)
• Wellness Offerings
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world
• Employee Activities

Pay

Hourly Rate: $26.35

Schedule

Due to the nature of the hospitality industry, employees are required to work varying schedules, including weekends and holidays, to accommodate the business and demands of the hotel.

All candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This position does not offer sponsorship of work visas.