Host/Hostess : Bistro

About the Role

The Host/Hostess is responsible for seating guests in a prompt, friendly, and efficient manner, ensuring equal distribution of guests among servers and maintaining a positive guest experience and environment.

Responsibilities

• Greets and seats customers.
• Supplies guests with information on services available on property.
• Answers phone calls and directs them appropriately.
• Accurately makes and cancels reservations.
• Effectively maintains wait and quote times.
• Takes orders over the phone and ensures all items are in a bag and ready for guests.
• May handle cash transactions at the host stand.
• Accommodates any special needs of guests, such as boosters and highchairs.
• Performs other tasks as assigned.

Core Competencies

• Demonstrates consistent regard and dedication to guests, vendors, colleagues, and the Company by being engaged, interested, and productive.
• Demonstrates a working knowledge of the marketplace; actively and collaboratively assists in building best practices necessary for the Company’s success.
• Understands the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the courage and initiative to present new ideas and perspectives to create positive results.
• Exhibits respectful consideration of viewpoints, situations, and others.
• Puts the guest at the forefront of every decision.

Requirements

• Strong interpersonal and communication skills.
• Strong organizational skills and attention to detail.
• Ability to exhibit teamwork.
• Ability to work in a fast-paced environment.
• Ability to multi-task.

Qualifications

• Must be 18 years or older.
• High school diploma or G.E.D preferred.
• Experience in customer service or hospitality preferred.
• Previous experience in gourmet or fine-dining preferred.
• Must have a NYS Food Handlers Permit.