Host/Greeter, Boston

Since 1988, the Hermès Boston Boutique has focused on providing extraordinary service to clients as part of the Northern Region. This role reports to the Operations Manager and works within the fast-paced sales team to support the client experience.

About the Role

• Offer a warm welcome by personally greeting every visitor that enters and leaves the boutique
• Serve as the Host of the boutique and model the company vision of providing extraordinary service to all
• Be curious and take a genuine interest in the client’s needs and expectations, guiding them to the appropriate location of merchandise or member of the team
• Create an atmosphere of helpfulness and cooperation and handle all difficult situations with grace and composure
• Collaborate closely with the rest of the boutique team with active communication of appointment arrivals to all departments: selling, operations, and asset protection
• Maintain daily calendar of client appointments and boutique events in the appointment application, indicating arrivals, no-shows, reschedules, and cancellations
• Support with phone call appointment requests, schedule entry of team, assigning appointment requests and resolving appointment conflicts
• Demonstrate generosity and anticipate client’s needs: umbrella storage, assisting boutique guests with beverage service, and escorting clients to the door or car with shopping bags as necessary
• Proactively update clients in the outdoor queue when the boutique is at capacity and take responsibility to ensure the wait time is minimized to receive service
• All other duties assigned by supervisor

Requirements

• Strong communication skills with a gracious and warm approach
• Excellent customer service skills with a friendly attitude for all interactions with clients
• Similar experience in Customer Service, Retail, or Service sector
• Ability to work a flexible schedule according to needs of the business
• Demonstrates attention to detail and keeps personal workspace organized
• Ability to provide basic information about the neighborhood, store services, and other customer inquiries
• Knowledge of languages in addition to English is a plus
• Verbal and written communication skills; handles telephone and face-to-face interactions effectively and professionally
• Solid knowledge of Microsoft Office (Word, Excel, PowerPoint)
• High-touch customer service standards and hospitable approach
• Proactivity in taking care of customers in a calm, professional, and polite manner
• Versatility and priority management
• High attention to detail
• Enthusiasm, self-confidence, and motivation

Pay

The hourly rate for this position is $23.00 to $25.00. Actual rates are determined based on job, location, and individual experience.

Benefits

• Commission and bonus incentives based on sales performance
• Medical, Dental, Vision
• Life Insurance and Disability
• Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
• Paid Parental leave and transition time
• 401(k) and Roth Retirement plan with company matching and profit sharing
• Various voluntary benefits such as flexible spending accounts, fitness reimbursement, voluntary life insurance
• Product discount and EAP resources
• Access to Calm App, Health Advocate, Family Building Support, and more

Hermès is an independent, family-owned French house founded in 1837, dedicated to craftsmanship, creativity, and innovation. With a global network of 310 stores in 49 countries, Hermès employs over 15,000 people worldwide, including 6,000 craftspeople. The company values sustainability, authenticity, and respect for time and natural resources.