Host | FloraBelle | Part Time

Overview

To ensure all members and guests are greeted and seated in a friendly and courteous manner using appropriate procedures, providing extraordinary customer service in accordance with Omni standards.

Responsibilities

• Maintain regular attendance in compliance with Omni standards, as required by scheduling which will vary according to the needs of the Resort.
• Maintain high standards of personal appearance and grooming, which include wearing the proper attire/uniform and name tag when working.
• Greet guests and members entering the restaurant with a pleasant smile and superior customer service in accordance with MOS standards.
• Seat guests and members by finding a clean, available table, pulling out chairs, and placing clean menu in front of guests.
• Introduce and assign server to guests.
• Thank every guest upon departure and invite them to return.
• Control heavy volume at Restaurant entrance.
• Section off any reservations and server section.
• Monitor dining rooms for seating availability, service, safety, cleanliness and well-being of restaurant guests.
• Assist servers when needed.
• Answer phone and record reservations. Handle all call-in orders. Effectively communicate reservations to MOD and Chef.
• Maintain knowledge of the resort property. Inform the guests about daily and weekly specials. Tend to and anticipate guests’ needs.
• Restock silverware.
• Perform and complete shift checklist.
• Attend department meetings and other required company training.
• Perform any other duties as assigned by the restaurant manager

Qualifications

• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, members, management and co-workers, both in person and by telephone.
• Prior customer service experience preferred.
• Must agree and adhere to compensation acknowledgment and tip reporting guidelines.
• Must have and maintain current Texas Food Handlers and TABC certifications.
• Must be able to multitask.
• Must be able to work flexible shifts including nights, weekends, and holidays
• MICROS Experience preferred.

Benefits

The EEO is The Law Poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages. If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to: applicationassistance@omnihotels.com.