Hospitality/Workplace Assistant

GlobalWorkplace Solutions (GWS) Local is a hard services-led, tailored facility management solution. We self-perform hard services while partnering with best-in-class soft service providers to offer custom facility and project management solutions to our clients. We focus on empowering our team with a high-level of downstream accountability, resulting in an agile and efficient service delivery. In addition to our core facility and project management capabilities, our platform offers direct access to our Best-in-Class services, including ESG, Security Consulting, Workplace Strategy, and Workplace Experience.

About the role

As a CBRE Hospitality/Workplace Assistant, you will support the facilities management team in successfully fulfilling the client's requirements. The role may include front desk responsibilities.

Responsibilities

• On your feet most of the day
• Hands-on setup and breakdown
• Food & beverage service for meetings
• Maintaining pantry and office spaces
• Resetting and cleaning of shared spaces, meeting rooms, conference areas and hotel desks.
• Assisting in setting up catering and drinks for meetings as per requests.
• Respond to client inquiries and concerns, ensuring prompt and quality service delivery and conduct follow ups to ensure customer satisfaction.
• Setting up meeting room configuration as per client requirements, confirm bookings and pack down and reset of spaces where required.
• Create work orders and assign to multiple technicians, subcontractors and vendors.
• Communicate work orders to technicians and aid management in problem-solving.
• Generate reports on open and closed work orders and verify their status with the appropriate technician or vendor.
• Maintain records such as work orders, proposals, and department files.
• Create vendor files and check the accuracy of the completed paperwork.
• Ensure vendors understand work order and billing procedures.
• Process invoices and ensure the correct cost center coding is used.
• Assist with the inspections on the facility campus.
• Assist with process and procedure training.
• This is not a comprehensive list of job requirements, additional tasks may be included.

Requirements

• Applicants must be authorized to work in the United States without the need for visa sponsorship now or in the future.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• High school diploma or general education degree (GED) required.
• Minimum of two years of related experience and/or training.
• Capability to understand and interpret instructions and correspondence, with the confidence to ask questions to ensure comprehension.
• Ability to write routine reports and correspondence.
• Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor.
• Ability to effectively present information to internal colleagues.
• Basic analytical abilities and knowledge of financial terms and principles.
• Ability to calculate simple figures such as percentages.
• Capability to comprehend and execute general instructions and solve problems in common situations.
• Basic knowledge of Microsoft Office products. Examples include Word and Outlook.
• Physical requirements include stooping, standing, walking, climbing stairs and ladders and the ability to lift and carry heavy loads of 40 lbs. or more.
• Decision making ability with a general understanding of procedures and company policies to achieve goals and deadlines.
• Strong organizational skills with an inquisitive mindset.

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking