Hospitality Specialist - Night Audit

About the role

The Hospitality Specialist – Night Auditor is responsible for all EOD accounting functions and communications with the security team to ensure the safety of our guests.

Responsibilities

• Greets guests courteously and registers guests into the resort
• Assists with the maintenance and control of room inventory and availability
• Possesses knowledge of all resort services, reservation and billing system, resorts cash and credit card policies and procedures, and resort products, rates, and special programs
• Answers company telephone or switchboard promptly and in a professional manner
• Ensures that all transactions for the day of the audit are accounted for and processed correctly in the property management and relevant computer systems
• Ensures that all reports are printed and distributed to relevant departments, head of department and corporate
• Distributes guest, administrative mail and packages
• Possesses knowledge of the resort emergency procedures and how to implement them
• Completes check-in packages and procedures for each guest/owner
• Completes check-out procedures for guest/owner
• Works closely with all departments to ensure guest satisfaction
• Assists guests with inquiries, requests, and complaints
• Maintains a professional and neat working area
• Maintains a professional and neat appearance while on duty
• Performs all related duties as assigned

Qualifications

• High School Diploma/GED
• One-year experience working as Night Auditor is preferred
• One-year Hotel Front Desk experience

Benefits

• Competitive Salary
• Paid Time Off and Paid Holidays
• Career Growth
• Medical/Dental with employer contribution
• Voluntary Life Insurance, Disability, and Aflac Insurance
• Company-paid life insurance and long term disability
• 401(k) retirement plan
• Travel Perks to Resort Locations
• Company Perks Program