Hospitality Manager

About the role

This full-time position in Rockford, MI focuses on delivering exceptional guest service, maintaining operational standards, and supporting team development in a full-service, casual dining restaurant.

Responsibilities

• Understand and enforce all restaurant policies, procedures, standards, specifications, guidelines, and training programs.
• Ensure all guests receive responsive, friendly, and courteous service.
• Maintain consistency in food preparation and service according to the restaurant’s recipes, portioning, cooking, and serving standards.
• Achieve company objectives in sales, service, quality, facility appearance, sanitation, and cleanliness through team training and a positive work environment.
• Adhere to cash handling and reconciliation procedures in accordance with restaurant policies.
• Fill in where needed to uphold guest service standards and ensure efficient operations.
• Develop team members across all areas of operation.
• Verify that all products are received in correct unit count and condition, following the restaurant’s receiving policies.
• Stay knowledgeable of restaurant policies regarding personnel and operations.
• Comply with all federal, state, county, and municipal regulations related to health, safety, and labor requirements.
• Manage in-house and off-site events from initial request through event conclusion.

Requirements

• Must be 21 years of age or older.
• Ability to communicate in the predominant language(s) of the restaurant’s operating area.
• Minimum of three years of experience in full-service, casual dining.
• Experience with full-service alcohol-serving facilities is desirable.
• Strong basic math skills and proficiency in operating a POS system.
• Experience with event planning is a plus.
• Basic computer knowledge, including Microsoft Office and email.
• Ability to work in a standing position for long periods and perform physical tasks such as reaching, bending, stooping, and lifting up to 50 pounds.
• Availability to work nights and weekends.

Benefits

• Complimentary dining experiences at all company restaurants for you and your guests.
• Paid parental leave.
• Medical, dental, vision, and life insurance for full-time managers.
• Employee Assistance Program.
• Tuition discount at Davenport University.
• Weekly paycheck.
• Career growth and leadership development opportunities through company programs.

This is a full-time position with a competitive salary, offered by a local, family-owned company known for its outstanding culture.