Hospitality Manager

About the Company

Founded in 2018 by industry pros, Puttshack is a leading social entertainment concept, reimagining the traditional mini golf and dining experience. With its welcoming, high-energy environment, tech-infused mini golf, and delicious menu packed with familiar favorites and exceptional cocktails, Puttshack is the perfect place for any gathering. Rooted in innovation and built for connection, our goal is to bring a sense of belonging to our associates and guests alike.

At Puttshack, we take fun to the next level. With over 20 venues globally and counting, we’re a fast-growing team of talented, hands-on go-getters who take pride in the work we do—and have a blast doing it. If you’re a mover and shaker who sets the bar high and loves the thrill of building something amazing, you’ll fit right in.

About the Role

Reporting to the Director of Operations, the Hospitality Manager will help oversee a multi-faceted, high-volume, full-service restaurant/venue with a game component. Hospitality Managers are responsible for executing exceptional operations during shift execution, from the food served to the guest service provided. You will manage hourly team members, provide leadership and development, and partner closely with the Director of Operations and Assistant Director of Operations to achieve venue goals and business objectives.

Responsibilities

• Oversee 1-2 areas of venue operations including service, bar, reception, game, and tech.
• Uphold company policies, processes, procedures, and standards to adhere to compliance and business objectives; inspire others to do the same.
• Effectively operate computer systems including a POS system and online team member scheduler.
• Manage controllable expenses for your area of responsibility.
• Ensure all side work is appropriately assigned and completed.
• Ensure collaboration between kitchen and front-of-house operations.
• Participate in hiring, training, and developing hourly associates.
• Create, maintain, and update associate schedules using weekly and daily forecasts.
• Conduct/lead pre-shift meetings to provide daily focus and continuous coaching to hourly staff.
• Drive accountability and consistency by providing constructive coaching and feedback.
• Manage guest service issues professionally and with a guest-centric mindset.
• Champion the Puttshack brand by ensuring a consistent and exceptional guest experience.
• Maintain a safe, secure, and healthy work environment and food safety.
• Ensure proper safety protocols to minimize risk and provide a safe environment for guests and associates.

Requirements

• Minimum of 2 years of experience as a manager in a full-service restaurant; experience within a high-volume food & beverage, hospitality, and/or social entertainment venue.
• Results-driven; ability to lead/coach a team to achieve business objectives/goals.
• Strong communication skills with the ability to resolve conflict and provide direction to your teams.
• Demonstrates financial acumen and a strong understanding of restaurant operations.
• Tech-savvy and willingness to learn new systems and tools.
• Flexible availability to work evenings, weekends, and holidays.
• Must pass a post-offer background check.

Preferred Qualifications

• Preferred certifications including ServSafe and state/local licensing requirements.
• Hospitality degree preferred.

Physical Requirements

• Physical activities on a continuous basis for up to 10 hours, including standing, walking, bending, sitting, and occasional lifting up to 40 lbs.
• The venue may include slick surfaces, stairs, narrow spaces, and navigating complex areas.
• The noise level in the work environment is typically moderate to high.
• Frequent use of telephone/video conferencing and usage of a computer and keyboard to communicate through written means.

The physical demands described above are representative of those that must be met by an associate to successfully perform the essential functions and responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions and responsibilities.

Benefits

We offer our full-time, eligible associates:

• Health, dental, and vision coverage options.
• 401(k) matching.
• Company-paid life and AD&D insurance.
• Voluntary short-term and long-term disability insurance.
• Generous PTO, including paid parental leave.
• Associate discounts (free mini golf!).
• Pet insurance.
• Flexible spending accounts.