Jobs · Customer Service · New Jersey

Hospitality Manager

LAZ Parking · Peapack, NJ · 3 wk ago
Customer ServiceFull-time
We need to output HTML fragment with sections only where there is real specific content. The posting includes: "What's in it for you? Growth Opportunities Paid training The following programs are available to help support you, free of charge. Health Coaching & Resources ... Employee Assistance Program ... Smoking Cessation Program Additional Benefits 401(k) with Employer Match Medical, dental, vision – 3 plan options! ..." So we have benefits info. Also there is "Growth Opportunities Paid training". That could be under Benefits or maybe a separate section? The instruction: Use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can create sections: Benefits, Responsibilities, Requirements, Skills, maybe About the role? There's a description of the role: "The Spirit Of The Position The Hospitality Manager supports Regional Management...". That could be About the role. Also there are Principal Job Duties broken into People, Product, Profit sections. Those are responsibilities. So we can have Responsibilities section with subpoints maybe as list. We need to preserve all substantive info, not invent. Remove boilerplate like EEO, E-Verify, etc. Also remove duplicated lines. Also remove application instructions (none present). Also remove cookie/navigation/legal etc. We need to decide sections: About the role (maybe summarizing the spirit of the position). Responsibilities (list duties). Requirements (experience, physical demands, FLSA status?). Qualifications maybe same as requirements? Skills separate. Benefits section (growth opportunities, paid training, health coaching, EAP, smoking cessation, 401k, medical/dental/vision). Pay and Schedule not present, so omit. We must not create sections with placeholder text. So only include sections where we have content. Let's extract content: About the role: "The Spirit Of The Position The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel." Also maybe "LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners." That's about the team. Could be included. Responsibilities: list from Principal Job Duties and subcategories People, Product, Profit. Let's gather: Principal Job Duties: - Responsible for the financial, operational, safety, and service success at their hotel(s). - Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff. - Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. - Additional duties as assigned. People: - Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. - Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. - Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline. - Identify high potential employees to support the organization’s continued growth, both within your region and outside. - Actively participate in the recruiting and onboarding process for prospective employees. - Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. - Address any and all safety concerns promptly. Product: - Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. - Responsible for cultivating client relationships and business retention. - Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s). - Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Profit: - Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. - Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. - Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance. - Responsible for ensuring LHIST data is entered daily and accurately. - Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. - Daily, weekly, monthly, and annual financial and operational reports as required. - Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s). - Monitor, review, and analyze the market rate structures. Requirements: - Experience: Valid driver’s license required. - Previous experience working in fast-paced environment with high customer expectations. - Knowledge of Excel, Word, Power Point and General Microsoft Office Applications. - Physical Demands: Willingness to work in the elements – heat, wind, snow, rain, etc. - Ability to lift, push and pull at least 50 pounds. - Ability to stand, walk and run for extended periods of time. - Ability to bend, stoop, squat and lift frequently throughout a shift. - The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. - Reasonable accommodation may be made to enable individuals with qualified disabilities to perform the essential duties/functions. - FLSA Status: Exempt, Non-Tipped Skills: - Ability to seek improvement and create an environment of idea sharing and creative problem solving. - Capable of handling employee conflict, following grievance procedures, mediating and conflict resolution. - Strong customer service skills and abilities. - Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude). - Excellent teambuilding and interpersonal skills. - Ability to communicate professionally and effectively with all levels of the organization. - Ability to interpret policies, procedures, and standard business practices. - Demonstrates a sense of urgency and timeliness. Benefits: - Growth Opportunities - Paid training - The following programs are available to help support you, free of charge. - Health Coaching & Resources: One-on-one health coaching is available to all employees whether you choose to enroll in LAZ Benefits or not. - Employee Assistance Program (EAP): you and eligible members of your household have 24/7 access to confidential counseling. - Smoking Cessation Program - Additional Benefits - 401(k) with Employer Match - Medical, dental, vision – 3 plan options! - LAZ Parking is one of the largest and fastest growing parking companies in the country. We often say, “parking is our industry, but people are our passion”. Our mission is to “create opportunities for our employees and value for our clients.” When it comes to parking, we’re the experts! The LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners. We might combine some of that as Benefits. We need to avoid repeating job title as heading. Not include Job ID. We need to output only HTML fragment, no /. Use

for headings,
  • for lists,

    for prose. We should structure like:

    About the role

    ...

    Responsibilities

    • ...
    • ...
    But we have subcategories People, Product, Profit. Could either flatten all duties into a single list, or keep subheadings? The instruction only mentions using

    for section headings (like About the role, Responsibilities, etc). It doesn't forbid additional headings inside, but safer to keep only those sections. We can embed subpoints as list items. We need to preserve all substantive info; we can include the subcategory headings as plain text inside list items or as . Probably okay to keep them as part of list item text. Let's craft. First, About the role: combine the spirit paragraph and description of LAZ Hospitality silo. Text: "The Spirit Of The Position The Hospitality Manager supports Regional Management with complete oversight of the financial, operational, safety and service-related success at their hotel. LAZ Hospitality silo is a unique team within LAZ Parking dedicated to growth through operational and financial excellence. The Hospitality team specializes in Hotel Partnerships across the country and excels at developing relationships through training, human connection, and career development for our employees and partners." Make sure it's a

    . Responsibilities: list all duties from Principal Job Duties, People, Product, Profit. We'll create list items for each bullet. Let's extract each bullet as separate item. Principal Job Duties: - Responsible for the financial, operational, safety, and service success at their hotel(s). - Managing, planning, scheduling, training, and directing the activities of Assistant Hospitality Managers, Supervisors, Shift Leads and frontline staff. - Ensure that increased revenue, controlled expenses, and customer satisfaction are maximized by maintaining the highest level of safety & service thresholds and initiatives that are aligned with the expectations of our various clients. - Additional duties as assigned. People: - Attend daily stand up meetings and resume meetings scheduled by client either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. - Ensure LAZ internal stand up meetings (Pre-Shifts) are held each shift either personally or managed through Assistant Hospitality Managers / Supervisors / Shift Leads. - Assist with the management and development of the Hotel team to accomplish annual and periodic goals/initiatives, while embodying and using LAZ Parking’s culture as a guideline. - Identify high potential employees to support the organization’s continued growth, both within your region and outside. - Actively participate in the recruiting and onboarding process for prospective employees. - Ensure all safety initiatives from the National Safety & Training Manager, Hospitality are rolled out to new and existing employees. - Address any and all safety concerns promptly. Product: - Drive service results and establish goals by monitoring and responding to results from LAZ Service Shopper Reports and hotel internal service metrics. - Responsible for cultivating client relationships and business retention. - Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned hotel(s). - Understand, implement, and deliver all requirements that are outlined within the contractual agreement between LAZ Parking and our clients. Profit: - Responsible for claims and safety related training, prevention initiatives, and claims processing including claims investigation, client and guest follow-up, and compliant reporting. - Responsible for overall financial success including audit compliance and ensuring the operation follows audit protocol. - Responsible for payroll processing; ensuring sign off on hours in timely manner; collaborate with the local payroll department to ensure pay data is completed properly; work with Human Resources Business Partner to ensure proper wage and hour compliance. - Responsible for ensuring LHIST data is entered daily and accurately. - Responsible for financial management of assigned location ensuring adherence to budget and revenue enhancements as it relates to staffing, scheduling and operational expenses. - Daily, weekly, monthly, and annual financial and operational reports as required. - Preparation of budgets/monthly reviews of profit/loss for their assigned hotel(s). - Monitor, review, and analyze the market rate structures. Requirements: list items. - Valid driver’s license required. - Previous experience working in fast-paced environment with high customer expectations. - Knowledge of Excel, Word, Power Point and General Microsoft Office Applications. - Willingness to work in the elements – heat, wind, snow, rain

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