Hospitality Manager
About the role
Welcome to Es Vedra Cinemas, your ultimate out-of-home entertainment destination! With 18 locations across 6 states, we go beyond the traditional movie experience to bring you movies, bowling, games, and much more—all under one roof. At Es Vedra Cinemas, we believe entertainment should be immersive, exciting, and unforgettable. Whether you're catching the latest blockbuster on the big screen, striking down pins at our state-of-the-art bowling alleys, or diving into action-packed arcade games, we offer something for everyone—from casual fun-seekers to dedicated thrill-chasers. Our mission is to create exceptional entertainment experiences where families, friends, and communities come together.
Job Responsibilities
- Manage all aspects of guest service, including servers, food service, greeters, box office, and concession.
- Supervise and support FOH staff, providing guidance, training, and feedback to ensure a high standard of service delivery.
- Oversee the bar operations, including inventory management, staff scheduling, and adherence to safety and sanitation protocols.
- Develop and implement standard operating procedures to optimize efficiency and guest satisfaction.
- Monitor guest feedback and implement strategies to address any concerns or issues promptly.
- Collaborate with other department heads to coordinate seamless guest experiences across all touchpoints.
- Maintain a strong understanding of industry trends and best practices to continually enhance guest service offerings.
- Ensure compliance with all relevant regulations and licensing requirements.
- Perform other related duties as necessary or assigned.
Required Skills
- Exceptional leadership abilities, with a track record of effectively managing teams and fostering a positive work environment.
- Excellent communication and interpersonal skills, with the ability to interact confidently with guests and team members at all levels.
- Strong organizational skills and the ability to multitask in a fast-paced environment.
- Knowledge of POS systems, inventory management, and basic financial principles.
- Flexibility to work evenings, weekends, and holidays as needed.
Education & Experience
- Bachelor's degree in Hospitality Management, Business Administration, or related field preferred.
- Required state alcohol-server and Manager ServSafe Certification.
- Proven experience in a hospitality management role, with a strong background in FOH operations.
Physical Requirements
- Prolonged periods of standing, walking, climbing stairs.
- Must be able to lift 50 pounds at times.
- Comfortable with flashing lights and loud noises.
Team Member Benefits
- Competitive Pay and Growth
- 401(k) Retirement Plan
- Medical, Dental, and Vision
- Team Member Perks - discounts on Movies, Attractions, and F&B!
Benefits
Competitive Pay and Growth
401(k) Retirement Plan
Medical, Dental, and Vision
Team Member Perks - discounts on Movies, Attractions, and F&B!
Pay
Details about pay are not specified in the job posting.
Schedule
Details about schedule are not specified in the job posting.
Skills
Details about skills are not specified in the job posting.
Benefits
Details about benefits are not specified in the job posting.
Apply for this Position
Apply for this Position