Hospitality Manager

About the role

We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits. As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work‑life balance.

Responsibilities

• Direct the dining room and housekeeping teams; set the tone for memorable mealtimes and ensure residents are delighted with housekeeping services.
• Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
• Lead Sales while Manager on Duty each week: respond to telephone inquiries, conduct and follow up on walk‑in and scheduled tours with prospective residents, complete lease signing.
• Answer incoming telephone calls promptly and in a welcoming, friendly manner; transfer calls to appropriate personnel.
• Provide timely feedback to the team and consistent performance management.
• Establish and manage labor and supplies budget and expenses.
• Manage schedules in accordance with resident census and budgets; control overtime within prescribed standards.
• Provide high levels of customer service; create a restaurant‑style dining atmosphere and be actively involved in the dining experience.
• Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
• Review the daily menu with residents and staff; coordinate room‑service delivery where applicable.
• Provide quality and compliance leadership; support building inspections, quality checks of housekeeping, kitchen, and dining room; ensure all life/safety rules are followed.
• Train team on Company standards (cleanliness, sanitation, appearance, service, satisfaction).
• Visually confirm that all tables are set according to Company standards.
• Solve issues before they become problems or complaints.
• Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
• Perform other duties as needed and/or assigned.

Requirements

• High School Diploma or General Education Degree (GED) required.
• Two (2) year Associates Degree preferred.
• Two (2) years of prior work experience in “front of house” supervision and leadership, including managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.

Qualifications

• Ability to work in a team setting and provide strong customer service.
• Basic computer skills – Microsoft