Hospitality Manager
Holiday by Atria · Surprise, AZ · 1 mo ago
ManagementFull-time
We need to output HTML fragment with sections: headings for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Content:
- Opening paragraph: "We create communities where employees thrive..." etc. This is about the company and benefits. Could be "About the role" or maybe "Benefits". Let's see.
We have benefits listed: Paid holidays and PTO, Community employees may receive annual anniversary rewards dependent on classification. Benefits package also includes Health, Dental, Vision, and Life Insurance, Retirement Savings Plan / 401(k) employer match, Tuition reimbursement (U.S Based Communities), Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.
Also: "As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance." That's more about role environment.
Then "Apply now!" (application instruction, to be removed).
Then "High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred." That's qualifications/requirements.
Then "Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management." That's responsibilities/requirements.
Then "Ability to work in a team setting and to provide strong customer service." skill.
"Basic computer skills - Microsoft Word, Excel, Outlook." skill.
"Able to carry a serving tray with at least 4 meals and/or beverages at any given time." skill/requirement.
"Able to clean apartments and dining room as needed." requirement.
"Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid driver’s license. Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards. Must successfully complete all Atria specified training programs." requirement.
Then "In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services." This is about role/responsibilities.
Then bullet list of responsibilities: "Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing. Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel. Provide timely feedback to the team and consistent performance management. Establish and manage labor and supplies budget and expenses. Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards. Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience. Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services. Review the daily menu with residents and staff, coordinating room service delivery where applicable. Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed. Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction. Visually confirm that all tables are set according to Company standards. Solve issues before they become problems or complaints. Act as “Manager on Duty” when the General Manager/Executive Director is not on site. May perform other duties as needed and/or assigned."
Thus we have sections: About the role (maybe intro), Responsibilities (detailed list), Requirements/Qualifications (education, experience, skills, physical requirements, driver's license, training), Benefits (list of benefits), maybe Skills (some could be separate but we can combine into Requirements). Pay and Schedule not mentioned, so omit.
We need to avoid repeating job title as heading. The job title is Hospitality Manager (HM) but we should not repeat as heading.
We need to use
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content.
We need to parse the job posting.
Content:
- Opening paragraph: "We create communities where employees thrive..." etc. This is about the company and benefits. Could be "About the role" or maybe "Benefits". Let's see.
We have benefits listed: Paid holidays and PTO, Community employees may receive annual anniversary rewards dependent on classification. Benefits package also includes Health, Dental, Vision, and Life Insurance, Retirement Savings Plan / 401(k) employer match, Tuition reimbursement (U.S Based Communities), Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location.
Also: "As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance." That's more about role environment.
Then "Apply now!" (application instruction, to be removed).
Then "High School Diploma or General Education Degree (GED) required. Two (2) year Associates Degree preferred." That's qualifications/requirements.
Then "Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management." That's responsibilities/requirements.
Then "Ability to work in a team setting and to provide strong customer service." skill.
"Basic computer skills - Microsoft Word, Excel, Outlook." skill.
"Able to carry a serving tray with at least 4 meals and/or beverages at any given time." skill/requirement.
"Able to clean apartments and dining room as needed." requirement.
"Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle). Must possess valid driver’s license. Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards. Must successfully complete all Atria specified training programs." requirement.
Then "In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services." This is about role/responsibilities.
Then bullet list of responsibilities: "Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff. Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing. Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel. Provide timely feedback to the team and consistent performance management. Establish and manage labor and supplies budget and expenses. Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards. Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience. Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services. Review the daily menu with residents and staff, coordinating room service delivery where applicable. Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed. Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction. Visually confirm that all tables are set according to Company standards. Solve issues before they become problems or complaints. Act as “Manager on Duty” when the General Manager/Executive Director is not on site. May perform other duties as needed and/or assigned."
Thus we have sections: About the role (maybe intro), Responsibilities (detailed list), Requirements/Qualifications (education, experience, skills, physical requirements, driver's license, training), Benefits (list of benefits), maybe Skills (some could be separate but we can combine into Requirements). Pay and Schedule not mentioned, so omit.
We need to avoid repeating job title as heading. The job title is Hospitality Manager (HM) but we should not repeat as heading.
We need to use for section headings. Use - for any list of duties/requirements/benefits. Use
for prose.
We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc.
We need to decide sections:
- About the role: could include the introductory paragraphs about company mission, supportive environment, etc. But we also have a specific description of role under "In the role of Hospitality Manager (HM) you are responsible..." That's more about responsibilities. The earlier paragraph "We create communities..." is more about company culture; could be "About the role" or maybe "About Atria". Since we need to use headings only when there is real specific content. The intro paragraph is substantive; we can put under
About the role
with a .
- Responsibilities: we have a big list of duties. Use
- for each duty.
- Requirements/Qualifications: includes education, experience, skills, physical requirements, driver's license, training. Could be separate sections: Qualifications (education/experience), Skills (computer skills, ability to carry tray, cleaning, etc.), but we can combine into one "Requirements" section with sub-lists? The instruction says use
- for any list of duties/requirements/benefits. So we can have a
Requirements
with a containing all requirement items. However we might want to separate education vs experience vs skills vs physical etc. But not required; we can just list all.
But we also have Benefits section: list of benefits.
We must not create Pay or Schedule sections because not mentioned.
We must not include filler like "commensurate with experience". Not present.
We need to remove application instructions like "Apply now!" and any EEO etc. Not present.
We need to ensure we don't duplicate lines.
Let's extract content precisely.
First paragraph: "We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: Paid holidays and PTOCommunity employees may receive annual anniversary rewards dependent on classification.Benefits package also includes Health, Dental, Vision, and Life InsuranceRetirement Savings Plan / 401(k) employer matchTuition reimbursement (U.S Based Communities)Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance."
Note there is missing punctuation; but we keep as is.
We need to separate benefits list from intro. The benefits list appears after "including:" then a run-on list. We'll parse.
Benefits items:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
Then after that: "As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance."
Thus we could have About the role paragraph: maybe combine the first sentence about mission and the supportive environment sentence.
But we also have benefits list; that should go under Benefits section.
Thus:
About the role
We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits. As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
Then Benefits
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
Now responsibilities: we have a paragraph describing role: "In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services."
Then list of duties.
We'll put under Responsibilities
with a for the intro sentence(s) then
- for each duty.
Duties list (split by sentences):
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
- Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
- Provide timely feedback to the team and consistent performance management.
- Establish and manage labor and supplies budget and expenses.
- Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
- Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
- Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating room service delivery where applicable.
- Provide quality and compliance leadership.
- Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
- Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
- Visually confirm that all tables are set according to Company standards.
- Solve issues before they become problems or complaints.
- Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
- May perform other duties as needed and/or assigned.
We need to keep the exact phrasing.
Now requirements/qualifications:
We have:
- High School Diploma or General Education Degree (GED) required.
- Two (2) year Associates Degree preferred.
- Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
- Ability to work in a team setting and to provide strong customer service.
- Basic computer skills - Microsoft Word, Excel, Outlook.
- Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
- Able to clean apartments and dining room as needed.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must possess valid driver’s license.
- Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
- Must successfully complete all Atria specified training programs.
We could also include "Ability to work in a team setting and to provide strong customer service." as a skill.
We'll put under
Requirements
with a - for each.
We should not duplicate any content.
Check for any other sections: maybe "Skills" could be separate but we can include in Requirements.
We must
- for any list of duties/requirements/benefits. Use
for prose. We must preserve all substantive information; do not invent or summarize away detail. Remove boilerplate etc. We need to decide sections: - About the role: could include the introductory paragraphs about company mission, supportive environment, etc. But we also have a specific description of role under "In the role of Hospitality Manager (HM) you are responsible..." That's more about responsibilities. The earlier paragraph "We create communities..." is more about company culture; could be "About the role" or maybe "About Atria". Since we need to use headings only when there is real specific content. The intro paragraph is substantive; we can put under
About the role
with a. - Responsibilities: we have a big list of duties. Use
- for each duty.
- Requirements/Qualifications: includes education, experience, skills, physical requirements, driver's license, training. Could be separate sections: Qualifications (education/experience), Skills (computer skills, ability to carry tray, cleaning, etc.), but we can combine into one "Requirements" section with sub-lists? The instruction says use
- for any list of duties/requirements/benefits. So we can have a
Requirements
with a- containing all requirement items. However we might want to separate education vs experience vs skills vs physical etc. But not required; we can just list all.
But we also have Benefits section: list of benefits.
We must not create Pay or Schedule sections because not mentioned.
We must not include filler like "commensurate with experience". Not present.
We need to remove application instructions like "Apply now!" and any EEO etc. Not present.
We need to ensure we don't duplicate lines.
Let's extract content precisely.
First paragraph: "We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including: Paid holidays and PTOCommunity employees may receive annual anniversary rewards dependent on classification.Benefits package also includes Health, Dental, Vision, and Life InsuranceRetirement Savings Plan / 401(k) employer matchTuition reimbursement (U.S Based Communities)Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance."
Note there is missing punctuation; but we keep as is.
We need to separate benefits list from intro. The benefits list appears after "including:" then a run-on list. We'll parse.
Benefits items:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
Then after that: "As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance."
Thus we could have About the role paragraph: maybe combine the first sentence about mission and the supportive environment sentence.
But we also have benefits list; that should go under Benefits section.
Thus:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
- Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
- for each duty.
Duties list (split by sentences):
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
- Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
- Provide timely feedback to the team and consistent performance management.
- Establish and manage labor and supplies budget and expenses.
- Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
- Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
- Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating room service delivery where applicable.
- Provide quality and compliance leadership.
- Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
- Train team on Company standards, including but not limited to cleanliness, sanitation, appearance (environment and uniforms), service, and satisfaction.
- Visually confirm that all tables are set according to Company standards.
- Solve issues before they become problems or complaints.
- Act as “Manager on Duty” when the General Manager/Executive Director is not on site.
- May perform other duties as needed and/or assigned.
We need to keep the exact phrasing.
Now requirements/qualifications:
We have:
- High School Diploma or General Education Degree (GED) required.
- Two (2) year Associates Degree preferred.
- Two (2) years of prior work experience in “front of house” supervision and leadership. Experience includes managing employees, recruiting, customer service, labor scheduling, budgeting, and expense management.
- Ability to work in a team setting and to provide strong customer service.
- Basic computer skills - Microsoft Word, Excel, Outlook.
- Able to carry a serving tray with at least 4 meals and/or beverages at any given time.
- Able to clean apartments and dining room as needed.
- Position requires driving responsibilities (may use Company provided vehicle and/or personal vehicle).
- Must possess valid driver’s license.
- Must satisfactorily meet and be in compliance with Company’s Motor Vehicle Policy standards.
- Must successfully complete all Atria specified training programs.
We could also include "Ability to work in a team setting and to provide strong customer service." as a skill.
We'll put under
Requirements
with a- for each. We should not duplicate any content. Check for any other sections: maybe "Skills" could be separate but we can include in Requirements. We must
About the role
We create communities where employees thrive in their work, helping our residents thrive in their homes. Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits. As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance.
ThenBenefits
Responsibilities
with afor the intro sentence(s) then
- for any list of duties/requirements/benefits. So we can have a
- for each duty.
- Requirements/Qualifications: includes education, experience, skills, physical requirements, driver's license, training. Could be separate sections: Qualifications (education/experience), Skills (computer skills, ability to carry tray, cleaning, etc.), but we can combine into one "Requirements" section with sub-lists? The instruction says use