Hospitality Manager

About the role

The Hospitality Manager is a full-time leadership position responsible for the presentation, cleanliness, comfort, and operational readiness of Glorieta’s guest-facing facilities. This role is first and foremost a people-manager and team leader, charged with developing, supporting, and holding accountable a hospitality team that serves guests and advances Glorieta’s mission. The Hospitality Manager provides strategic direction, operational oversight, and hands-on leadership for housekeeping, lodging operations, public spaces, meeting facilities, laundry operations, and guest amenities to ensure every guest environment is welcoming, functional, and distraction-free.

Responsibilities

• Leadership & People Management
  • Lead all non-food hospitality operations, ensuring quality, presentation, and guest readiness across campus.
  • Establish hospitality standards, work methods, inspection processes, and operating procedures.
  • Maintain hospitality standards across all guest-facing facilities.
  • Conduct routine inspections and resolve issues before they impact guests.
  • Set clear weekly priorities and allocate labor resources.
  • Recruit, onboard, train, schedule, coach, and develop hospitality staff.
  • Supervise direct reports, such as: Housekeeping Lead, Housekeeping Associates, and Seasonal staff.
  • Provide coaching and performance evaluations.
  • Foster a culture of care through recognition, encouragement, and celebration.
• Hospitality Operations
  • Spend approximately 50% of time in the field and 50% planning, scheduling, budgeting, purchasing, and administration.
  • Manage hospitality services for retreats, conferences, schools, and special events.
  • Partner with other departments to deliver a seamless guest experience.
  • Plan staffing levels and labor allocation based on occupancy, seasonality, and event schedules.
  • Use guest feedback to improve hospitality operations and service standards.
• Housekeeping & Guest Room Operations
  • Oversee housekeeping and lodging operations for all guest accommodations.
  • Ensure all lodging facilities are consistently clean, comfortable, safe, and guest-ready.
  • Establish and maintain standards for room presentation, furnishings, linens, amenities, and guest comfort.
  • Coordinate room turnovers, deep cleaning, inspections, and preventive hospitality maintenance.
  • Manage inventories of furnishings, linens, amenities, and hospitality supplies.
  • Monitor Lost & Found operations and improve the guest lodging experience.
• Public Spaces & Event Readiness
  • Oversee cleanliness, presentation, and readiness of guest-facing spaces.
  • Coordinate meeting room setup and event readiness for retreats, conferences, camps, and special events.
  • Establish consistent setup and presentation standards across campus.
  • Maintain clean, organized, stocked, and inviting guest amenities and common spaces.
  • Partner with Maintenance to resolve facility issues affecting guests.
• Laundry, Linen & Supply Operations
  • Oversee laundry operations and campus linen inventory.
  • Establish inventory standards and par levels for linens, guest amenities, housekeeping supplies, and hospitality consumables.
  • Manage procurement, storage, replacement, and distribution of hospitality assets.
  • Maintain inventory controls that support operational readiness and stewardship.
  • Monitor linen life cycles and recommend replacement schedules.
  • Build and manage hospitality vendor relationships.
• Budgeting & Resource Management
  • Direct labor, purchasing, inventory, vendor relationships, and contracted services.
  • Maintain department records and purchasing documentation.
  • Monitor inventories of hospitality supplies, linens, furnishings, and guest amenities.
  • Identify operational improvements and cost savings.
  • Manage departmental spending within approved budgets.
  • Plan and prioritize annual hospitality improvement projects.

Qualifications

• A vibrant relationship with Jesus Christ
• Required
  • High school diploma or GED.
  • 3+ years of leadership experience supervising employees in hospitality, lodging, housekeeping, guest services, conference centers, camps, resorts, or similar guest-focused operations.
  • Knowledge of housekeeping operations, cleaning standards, laundry operations, inventory management, and hospitality quality assurance.
  • Experience hiring, training, coaching, scheduling, developing, and evaluating employees.
  • Demonstrated experience leading housekeeping or lodging operations.
  • Strong organizational, communication, and problem-solving skills.
  • Ability to lead multiple priorities in a fast-paced guest environment.
  • Ability to build collaborative relationships across departments.
  • Proficiency with Microsoft Workplace, Google Drive, and Gmail.
  • Valid driver’s license.
• Preferred
  • Associate’s or bachelor’s degree in Hospitality Management, Hotel & Lodging Management, Business Administration, Organizational Leadership, or a related field.
  • 5+ years of leadership experience in hospitality, lodging, conference centers, camps, hotels, resorts, or similar guest-focused environments.
  • Experience in a Christian camp, conference center, ministry, or nonprofit organization.
  • Experience developing Standard Operating Procedures (SOPs).
  • Experience implementing inspection and quality assurance programs.
  • Experience managing departmental budgets, purchasing, inventory, and vendor relationships.
  • Experience coordinating conferences, retreats, events, or large-scale guest operations.

Pay

Compensation starts at $18.00/hour with overtime pay.

Benefits

• On-site housing with utilities and appliances included
• Medical coverage through CHM, employer-funded HRA, and pharmacy benefit plan – 100% paid by employer for employee and spouse
• PTO – base amount of 20 days annually, sick leave, and volunteer time off
• Retirement – After 1 year of employment, employer contributes 4% NEC and up to 4% matched
• Camp program and retail discounts, including a free session of camp annually, friends and family lodging options and use of camp facilities for personal gatherings
• On-site meals for employee and family during the summer and special occasions