Hospitality Host- Sports

Responsibilities

• Sales: Develops and maintains an assigned book of players through direct mail, email, telemarketing, and leveraging available technology.
• Service: Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned guests. Fully knowledgeable of all happenings on property and in market for cross-sell opportunities.
• Strategy & Innovation: Analyzes and evaluates existing service delivery systems and collaborates with other departments to improve the guest experience.
• Communication: Clearly communicates programs/services to necessary people, seeks their support and keeps them informed of changes that may impact the business.
• Service: Manages VIP guests in one-on-one communications in addition to VIP group settings as applicable. Fulfills the support needs of VIP guests and quickly resolve any issues.
• Strategy & Innovation: Daily, weekly and monthly VIP guest activity monitoring and reporting including wagering, revenue, win/loss and guest generosity levels.

Qualifications

• One+ years of experience in sales, casino and/or loyalty marketing with service/support from an online company preferred.
• High School diploma or equivalent.
• Strong sales, project management, customer service, and analytical skills a plus.
• High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results.
• Upbeat, positive and charismatic.
• Extensive knowledge of sports betting, sports, teams, players and leagues required.
• Excellent communication and organization skills are required.
• Experience in consumer web or game development, including online gaming a plus.
• Able to effectively manage time and perform multiple tasks simultaneously.
• Able to overcome resistance to change and influence people.
• Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
• Must be able to obtain gaming license as needed.