Hospitality Host

Job Description

The Hospitality Host is responsible for Casino Floor coverage supporting to the entire Player Development department. Administrative, Customer Service and systems expertise will be vital in all inner workings of this role. Interactions with Casino Hosted customers should provide the same level of service without the Casino Hosts being present such as days off etc.

Benefits

Our team members are offered a comprehensive benefits package that allows them to stay healthy, plan for their future and maintain a healthy work-life balance. Benefits may vary with employment status. To see our full list of Team Member Benefits, please visit our career site: www.gotoworkhappy.com/benefits.

Work Environment

• Frequent standing and walking
• Able to lift up to 20 lbs
• Constant exposure to general public and excessive noise
• Fast-paced, guest-smoking environment

Duties and Responsibilities

• Engaging Casino Players on the casino floor, attending special events, and knowledge of daily promotions
• Making customers aware of the Unity Rewards program and teaching them the value of always using their card while gaming
• Provide hands-on real-time service for VIP customers that have relationships with Player Development team members
• Demonstrate exceptional guest service to both internal and external customers with every interaction
• Timely and accurate service in a fast-paced high-demand atmosphere
• Assists Casino Hosted guests with requests and demands
• Handle all operational aspects of player development department from opening to close daily
• Ensure all policies and procedures are followed with all required paperwork completed and filed accurately

Qualifications

• Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of CMP & LMS programs preferred
• Proficient knowledge of Microsoft Office, Excel, and Word preferred
• Experience in gaming machines and/or table games preferred
• Exceptional guest service skills
• Able to resolve stressful situations
• Able to make sound complimentary decisions based on tracked customer play
• Able to work flexible schedules, including nights, weekends and holidays
• Certain vision abilities required by this job including close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Skills

• Exceptional guest service skills
• Ability to resolve stressful situations
• Ability to make sound complimentary decisions based on tracked customer play
• Able to work flexible schedules, including nights, weekends and holidays
• Certain vision abilities required by this job including close, distance, color, and peripheral vision, depth perception and ability to adjust focus

Native American Preference Policy

The Tribal Council gives preference in all of its employment practices to Native Americans. First preference in hiring, training, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.

Employment Process

• Candidates must obtain gaming licensure by successfully completing a background check with Seminole Gaming Compliance and Regulations, prior to beginning employment.
• The background checks may include, but are not limited to: Credit Check, Criminal Background Check, and Drug Screen.