Hospitality Host

Job Description

The Hospitality Host is responsible for providing front of house support to the entire Player Development department and helps assist hosted players when their Casino Host is not on property. This role requires engaging casino players on the casino floor, in the Host Office, and being aware of daily promotions. Responsibilities include consistently providing a welcoming and hospitable guest experience, assisting Casino Hosted guests with requests and demands, demonstrating exceptional guest service, using active listening and de-escalation techniques, providing timely and accurate service in a fast-paced and high-demand atmosphere, and assisting in handling all operational aspects of the Player Development department.

Qualifications

• Minimum 2 years of guest service experience preferred or an equivalent combination of education and experience in the Casino or Hotel business preferred
• Must have exceptional guest service skills
• Must have the ability to resolve stressful situations
• Experience in casino and/or hotel environment preferred
• Proficient knowledge of CMP & LMS programs preferred
• Proficient knowledge of Microsoft Office, Excel, and Word preferred
• Experience in gaming machines and/or table games preferred
• Must be able to make sound complimentary decisions based on tracked customer play
• Must be able to work flexible schedules, including nights, weekends and holidays
• Must conduct themselves in accordance with all Gaming Commission Regulations, and Seminole Tribe of Florida departmental policies and procedures

Benefits & Perks

We offer rockin' benefits that include Medical, Dental, Vision & Life Insurances, 401K, Paid time off, Annual Bonus Opportunity & much more!

Appearance

How we look & appear to each guest provides an important impression of our Company. Non-permitted guidelines include unnatural hair color, visibly explicit or offensive tattoos, facial tattoos, ear piercings that alter the shape and/or size of the ear, any visible body or facial piercings other than two (2) piercings per ear, facial hair longer than ½ inch in length or mustaches that extend past ¼ inch below the upper lip. Please note this list is not all-inclusive, as well as exceptions to these rules may apply for certain departments.