Hospitality Host- Sports

Responsibilities

• Sales: Develops and maintains an assigned book of players through direct mail, email, telemarketing, and leveraging available technology.
• Actively participates in telephone solicitation and coordinates personalized direct mailings for assigned guests.
• Knowledgeable of all happenings on property and in market for cross-sell opportunities.
• Demonstrates mastery of all existing products/services and/or progress on new initiatives, bonus programs and system changes.
• Participates in all department and company initiatives to drive sales and revenue.
• Teaches, mentors, trains and shares information with the team.
• Develops skills to handle increasingly complex matters.
• Projects warmth and enthusiasm in person and on the phone; builds rapport to strengthen relationships and encourages trial as well as repeat visitation.
• Maintains a fast-paced environment, multitasking and prioritizing.
• Finds new customers based on criteria established by the Management team.

Service

• Constantly strives to delight our guests; the goal is to exceed expectations through gracious, enthusiastic and personalized service.
• Manages VIP guests in one-on-one communications in addition to VIP group settings as applicable.
• Fulfills the support needs of VIP guests and quickly resolves any issues.
• Greets guests at social events and special promotions as applicable.
• Resolves VIP guest issues using tools which include real time customer data and alert systems.
• Handles difficult guests and situations in a calm, professional and prudent manner.
• Anticipates, responds to and consistently meets or exceeds the needs of players including, but not limited to transportation and accommodation arrangements for on-property visits and/or social events.
• Proactively identifies and resolves service failures; taking immediate action to resolve service gaps and strengthen guest loyalty.

Strategy & Innovation

• Analyzes and evaluates existing service delivery systems and collaborates with other departments to improve the guest experience.
• Daily, weekly and monthly VIP guest activity monitoring and reporting including wagering, revenue, win/loss and guest generosity levels.
• Identifies ways to increase efficiencies and to improve products or services.

Integrity & Compliance

• Complies with and upholds company expectations including Code of Commitment, policies, procedures, industry regulations, department goals and business strategy.
• Coordinates with Compliance, Responsible Gaming and other Risk Management team members as needed on guest claims and disputes to resolve conflicts.
• Adheres to all department/company policies and procedures.
• Educated on all jurisdictional policies related to guest support functionality.

Qualifications

• One+ years of experience in sales, casino and/or loyalty marketing with service/support from an online company preferred.
• High School diploma or equivalent.
• Strong sales, project management, customer service, and analytical skills a plus.

Additional Qualifications

• High level of energy, enthusiasm, and passion for improving the player experience and relentless in the pursuit of getting results.
• Upbeat, positive and charismatic.
• Extensive knowledge of sports betting, sports, teams, players and leagues required.
• Excellent communication and organization skills are required.
• Experience in consumer web or game development, including online gaming a plus.
• Able to effectively manage time and perform multiple tasks simultaneously.
• Able to overcome resistance to change and influence people.
• Able to communicate effectively at all levels of organization and see things through the eyes of the guest.
• Must be able to obtain gaming license as needed.

Pay

The salary range for this position is $43,888.00 - $65,000.00 USD, which is dependent on a several factors including relevant experience, geography, business needs and market demand.

Benefits

• medical, vision, and dental insurance;
• life insurance;
• disability insurance;
• a 401(k)-matching program;
• among other employee benefits.

About Us

At Caesars Digital, We Don’t Just Play the Game — We Set the Standard. As a proud part of Caesars Entertainment, the world’s premier gaming company with more than 80 years of sports betting leadership, Caesars Digital is Blazing The Trail in digital innovation, customer experience and industry excellence. We believe every Team Member should be treated like royalty because We Are All Caesars. This guiding principle fuels our commitment to delivering legendary service and creating unforgettable experiences for our customers. From cutting-edge digital platforms including Caesars Sportsbook, Caesars Palace Online, Horseshoe Online Casino and Caesars Racebook, to the continuing expansion of our retail footprint and our William Hill legacy, along with powerhouse partnerships across sports and entertainment, we’re building something extraordinary. And we want you to be part of it. Ready to make your mark on the Empire? Explore our open roles and discover how you can help shape the future of gaming. Join us. Blaze the Trail. Because at Caesars Digital, We Are All Caesars.