Hospitality Director (Multiple Clients)
Octagon · Stamford, CT · 1 mo ago
$70k–$90k/yrFull-time
We need to output HTML fragment with sections: headings .
Requirements: maybe "7-10-year(s) work experience in hospitality or experiential marketing and proven experience managing VIP and executive groups". Also "Experience working internationally or as part of a global team is a benefit". Also "Anticipated travel level: Moderate (25-40%)." Could be schedule? Travel is schedule? Might be under Schedule. But we can include travel under Requirements? Better to put travel under Schedule? The instruction: Schedule section only if posting actually states them. It does state travel level moderate. So we can put that in Schedule.
Skills: many bullet points: leadership presence, communication, people leader, relationship building, proactive critical thinker, prioritize multiple projects, handle deadlines, coordinate timelines, perform under pressure, attention to detail, emotional intelligence, adapt to personalities, results driven, work independently, detail oriented, outstanding organization skills, discretion, judgment, tact, poise, reliable, trustworthy, lead client meetings, staff planning, keep parties on task, on time, on budget, forecast and mitigate issues, flexibility and willingness to travel domestically/internationally and work weekends/holidays as needed.
We also have "A passion for hospitality, sports, entertainment & travel" etc. Those could be under Requirements or Skills. Might be better to put under Requirements as "passion for..." but they are more like desired attributes. We'll put them under Requirements as well.
Qualifications: maybe not needed separate if we have Requirements and Skills. Could omit Qualifications to avoid thin sections.
Pay: include the base range.
Schedule: include hybrid work expectation (3 days week in office) and travel moderate (25-40%). Also mention willingness to work weekends/holidays as needed (that's also schedule). We'll combine.
Now produce HTML.
Structure:
for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. Must not include Job ID etc. Must preserve all substantive info. Remove boilerplate like cookie/navigation/legal/EEO etc. Must not include filler like "commensurate with experience". Must include Pay if posting states it. It does: "The base range for this position is $70,000 – $90,000." Also later "$75,000.00 - $90,000.00". So we have pay info. Schedule? Not explicit schedule beyond hybrid work (3 days week in office) and mention of travel moderate. Could treat schedule as hybrid work expectation? The instruction: include Schedule section only if posting actually states them. It does mention hybrid work (3 days week in office) and travel moderate. That's schedule-ish. Could include a Schedule section with that info. Benefits? Not mentioned explicitly. No benefits details. So omit Benefits. About the role: we have description paragraphs. Responsibilities: the "THE WORK YOU'LL DO" bullet list. Requirements/Qualifications/Skills: The "Who We're Looking For" list includes many items. Could split into Requirements (experience, years) and Skills (leadership, etc). Qualifications maybe similar. We need to decide sections. Use headings: About the role, Responsibilities, Requirements, Skills. Possibly also Pay and Schedule. Ensure we don't create empty sections. We must preserve all substantive info. Let's extract. About the role: paragraphs describing role, location flexibility, etc. Responsibilities: list under "THE WORK YOU'LL DO". Each bullet starts with a verb. We'll put each as
About the role
... paragraphs ...
Responsibilities
- ... ...
Requirements
- ... ...
Skills
- ... ...
Pay
The base range for this position is $70,000 – $90,000 (with specific reference to $75,000.00 - $90,000.00).
Schedule
Hybrid work expectation: 3 days per week in office (priority to candidates open to hybrid work in Stamford, CT, New York, NY, Charlotte, NC, Chicago, IL, Miami, FL or Atlanta, GA). Anticipated travel level: Moderate (25-40%). Willingness to travel domestically and internationally and work weekends or holidays as needed.
We must not repeat job title. Ensure we preserve all substantive info: location flexibility list, etc. Include location list in About the role. Let's craft About the role paragraph: combine first paragraphs. Original: "Agency Octagon Job Function Production Job Subfunction Experiential and Events Production Job Description Our headquarters is in Stamford, CT, but the location of this position can be flexible with priority given to candidates open to hybrid work (3 days week in office) in one of our office locations - Stamford, CT, New York, NY, Charlotte, NC, Chicago, IL, Miami, FL or Atlanta, GA. The Hospitality Director is responsible for leading the strategy, development, and execution of world-class hospitality programs for leading brands across sports, entertainment, and cultural experiences. This role serves as a hospitality leader, overseeing the delivery of premium B2B and B2C guest experiences that drive client objectives, strengthen brand affinity, and create lasting relationships. Are you a hospitality expert with a passion for creating exceptional guest experiences? Do you excel at overseeing large-scale hospitality platforms at marquee global events while also understanding the nuances required to deliver highly curated, bespoke hosting programs? If so, this role offers an opportunity to shape and lead innovative hospitality solutions for some of the world's most recognized brands. The Director will lead cross-functional teams responsible for developing and executing comprehensive hospitality strategies, ensuring every touchpoint reflects the highest standards of service excellence, operational rigor, and guest care. This individual will serve as a trusted advisor to clients, partners, and internal stakeholders, translating business goals into meaningful hospitality experiences that elevate brand impact and exceed expectations. Success in this role requires a balance of strategic thinking and flawless execution. The ideal candidate thrives in a fast-paced environment, can manage multiple complex programs simultaneously, and is energized by the challenge of delivering exceptional experiences across diverse markets and geographies. They possess deep expertise in hospitality operations, guest experience design, travel and logistics management, and premium event execution. We are seeking a collaborative and influential leader who inspires teams, builds strong client and partner relationships, and consistently delivers white-glove service. The ideal candidate is highly organized, solutions-oriented, comfortable navigating ambiguity, and committed to raising the standard of hospitality excellence. A passion for travel, global event operations, and creating unforgettable guest experiences is essential" We'll keep that as About the role. Now Responsibilities list: each bullet from "THE WORK YOU'LL DO". Let's extract: - Lead, mentor, and inspire cross-functional teams in the development and execution of premium hospitality programs across sports, entertainment, and experiential marketing platforms. - Provide strategic oversight for multiple hospitality initiatives simultaneously, ensuring alignment with client objectives, agency standards, and best-in-class guest experience principles. - Manage and develop direct reports, fostering a culture of collaboration, accountability, innovation, and hospitality excellence. - Partner with clients and internal stakeholders to develop comprehensive hospitality strategies, recommendations, and experience frameworks that support business goals and strengthen brand relationships. - Oversee all aspects of hospitality program development and execution, including guest experience design, accommodations, transportation, credentialing, dining experiences, gifting, registration, logistics, and on-site operations. - Serve as a senior leader throughout the event lifecycle, guiding teams through planning, execution, issue resolution, and post-event evaluation to ensure flawless delivery and exceptional service standards. - Lead vendor and partner procurement efforts, including sourcing, vetting, contract negotiation, relationship management, and performance evaluation of hotels, venues, destination management companies, transportation providers, and other hospitality partners. - Maintain executive-level oversight of budgets, forecasting, financial reconciliation, and program profitability while identifying opportunities for operational efficiencies and enhanced guest experiences. - Establish and implement management routines, processes, and communication frameworks that promote transparency, accountability, strategic thinking, and operational excellence across client and internal teams. - Ensure quality control across all client-facing deliverables, including strategic recommendations, hospitality plans, presentations, budgets, event documentation, executive communications, and post-event recaps. - Cultivate and maintain strong client relationships, serving as a trusted advisor on hospitality strategy, guest engagement, service delivery, and industry best practices. - Partner with senior leadership on new business opportunities, sponsorship activation strategies, hospitality audits, competitive reviews, thought leadership initiatives, and the development of innovative hospitality solutions. - Champion continuous improvement by identifying emerging hospitality trends, service innovations, and experiential best practices that elevate client programs and agency capabilities. - Lead talent development efforts across the team, including coaching, performance management, career planning, and succession development. - Travel domestically and internationally, as required, to oversee key client programs and ensure excellence in on-site execution, service delivery, and guest satisfaction. - Support broader agency initiatives and special projects as needed, contributing to the continued growth and evolution of the hospitality practice. Now Requirements list: from "Who We're Looking For" and earlier. List items: - A passion for hospitality, sports, entertainment & travel - A passion for events/experiences, ranging from large-scale custom experiences to small-scale turnkey events - 7-10-year(s) work experience in hospitality or experiential marketing and proven experience managing VIP and executive groups - Experience working internationally or as part of a global team is a benefit - First-hand experience working at a major event such as Olympics, FIFA World Cup etc. (we'd love to hear from you) – treat as beneficial experience. - Strong leadership presence, with the ability to communicate concisely, persuasively and effectively, across multiple mediums - Think of yourself as a people leader who is invested in the success of the team first - History of building positive relationships, both internally and externally - finding opportunities to make valuable contributions with every interaction - Proactive, critical thinker who thrives when the pressure is on - Able to prioritize multiple projects with ease, handle deadlines, coordinate key timelines and perform under pressure with strong attention to detail - Exhibits emotional intelligence and can adapt to working with various personalities - Results driven and capable of working independently - Detail oriented with outstanding organization skills and maintain that standard of excellence and consistency across your team - Have demonstrated experience in positions requiring discretion, judgment, tact, and poise and you are reliable and trustworthy - Can lead client meetings, staff planning and keep all parties on task, on time and on budget - Able to forecast and mitigate issues/challenges effectively - Flexibility and willingness to travel domestically and internationally and work weekends or holidays as needed. (Anticipated travel level: Moderate (25-40%)) – but travel we already put in Schedule; we could still include but maybe duplicate. We'll keep travel mention in Schedule only to avoid duplication. However the requirement list includes flexibility and willingness to travel... we could keep it under Requirements as well but might duplicate. Better to keep travel under Schedule only, but we need to preserve all substantive info; if we omit from Requirements, we lose that piece. However we can keep it in Requirements but also mention in Schedule; duplication is okay? The instruction: Preserve ALL substantive information; do NOT invent or summarize away detail. Duplication is not prohibited but we should avoid unnecessary duplication? Not explicitly forbidden. Safer to include in both sections? Might be okay but could be considered redundant. I'd include travel mention in Requirements as part of flexibility, and also in Schedule we can note the anticipated travel level. That's fine. - Anticipated travel level: Moderate (25-40%) – we can include in Requirements as well but we already have Schedule. We'll keep travel mention in Requirements as "Flexibility and willingness to travel domestically and internationally and work weekends or holidays as needed."