Hospitality Customer Care Specialist

About the role

Surya Inc. is a leading furnishings company offering a wide range of design-forward furniture, rugs, textiles, lighting, wall decor, and accents. Our products are distributed globally through interior designers, architects, procurement firms, and more. Surya Inc. is proud to include renowned brands such as Surya, Global Views, Mitchell Gold + Bob Williams, Livabliss, and RST Brands. We've been recognized ten times on the Inc. 5000 list of America's fastest-growing privately held companies.

Responsibilities

• Engage customers on a personal, individual, non-scripted level
• Manage ALL communications between internal departments and external clients and sales reps
• Respond to client inquiries in a timely and professional manner
• Detail reviews of all PO’s for potential red flags
• Accurately document all customer interactions in appropriate systems
• Troubleshoot and resolve issues to the satisfaction of customers as needed
• Input quotes into client portals and fill out client forms for manager review/signature
• Foster a strong collaborative working relationship with all internal departments
• Facilitate getting images and tear sheets (proposals) for customers
• Verify account information on all calls
• Gain and excel in knowledge of all Surya, Global Views and MG+BW Surya products and processes

Requirements

• Two or more years of experience in customer service
• Demonstrates ability to accurately solve problems
• Enjoys working with others in a team environment
• Exceptional attention to detail is critically important
• Knowledge of Microsoft office products, i.e., Excel, Outlook, Word
• Experience working with order entry and ticketing systems
• Exceptional customer service skills
• Exceptional attention to detail is critically important
• Ability to handle multiple projects at the same time
• Preferred: Greater than two years of experience in a service support role. Freshdesk experience a plus

Qualifications

Surya provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.