Customer Care Specialist

Primary Purpose Of Position

Constellation PowerLabs Customer Care Specialist provides customer service for all testing and calibration services. This position is the single point of contact for assigned customers and acts as the advocate for customer care and support. This position coordinates all aspects of customer requests, order entry requirements, scheduling, and status updates. The Customer Care Specialist team works closely with PowerLabs technical staff and the Sales and Marketing team in fulfilling customers' testing and calibration needs.

Duties And Accountabilities

• Establish customer priorities that includes ensuring the organization accomplishes customer requirements and expectations.
• Process customer requests for outsourced testing and calibration services and procuremed materials.
• Create and manage vendor purchase orders assuring appropriate terms, quality, and technical requirements.
• Manage vendors and keep the customers informed of schedule updates.
• Handle routine request for quotes (RFQs), due date commitments, and expediting of services.
• Provide status updates, facilitate repair transactions, and schedule pick-up and deliveries to clients.
• Cookordinate and schedule customer onsite testing and calibration services.
• Liaison between the support of technicians and engineers in the field performing customer onsite services. This may include processing purchase order (PO) revisions and coordinating technical support of field personnel.
• Assure that onsite services are closed out to provide value to the customer and PowerLabs.
• Work closely with Constellation Nuclear plants to ensure equipment availability for outages.
• Work closely with PowerLabs Sales and Marketing in promoting the services of Constellation PowerLabs.

Minimum Qualifications

• Associate's degree in a technical discipline or business related field with 1 year of related experience OR
• High school diploma/GED with 3 years of related experience
• Maintain minimum access requirement or unescorted access requirements, as applicable, and favorable medical examination and/or testing in accordance with position duties

Preferred Qualifications

• Customer service experience
• Experience in procurement of services or materials
• Experience with managing or coordinating projects