Customer Care Specialist

About the role

We're looking for a customer-focused problem solver who thrives on delivering exceptional service. At CHAUVET, customers are at the heart of everything we do. We're seeking a Customer Service Specialist who enjoys helping customers, resolving problems, and collaborating across teams to deliver an outstanding customer experience. This role is ideal for someone who is organized, detail-oriented, and enjoys variety in their day.

Responsibilities

• Deliver exceptional customer service by phone and email while providing timely, professional support.
• Enter and process customer orders accurately and efficiently.
• Provide after-sales support by resolving customer questions and coordinating solutions.
• Aid customers with order status, product availability, shipping inquiries, and general account support.
• Collaborate with Sales, Technical Support, Shipping, and Warehouse teams to ensure customer satisfaction.
• Support Customer Service Administration, Customer Care, and Parts Care functions based on business needs.
• Provide departmental coverage during planned absences and assist with balancing workload across the Customer Service team.
• Maintain accurate customer records and case documentation within the CRM system.
• Cook up with shipping carriers regarding deliveries, tracking, and shipment-related inquiries.
• Prioritize multiple tasks while maintaining accuracy and attention to detail.
• Continuously learn CHAUVET products, systems, and processes to better support our customers.
• Perform other duties as assigned.

Requirements

• High school diploma or GED.
• Minimum of two (2) years of customer service experience.
• Experience supporting customers by phone in a business environment.
• Experience using CRM software and case management systems.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Strong data entry skills with excellent attention to detail.
• Experience working with shipping carriers.
• Excellent verbal and written communication skills.
• Strong organizational and time management skills.
• Ability to prioritize multiple tasks without sacrificing quality or accuracy.
• Strong analytical and problem-solving skills.
• Ability to make sound decisions while following company policies and procedures.
• Eagerness to learn new systems, products, and processes.

Qualifications

• Required: High school diploma or GED.
• Required: Minimum of two (2) years of customer service experience.
• Required: Experience supporting customers by phone in a business environment.
• Required: Experience using CRM software and case management systems.
• Required: Proficiency in Microsoft Office, including Outlook and Excel.
• Required: Strong data entry skills with excellent attention to detail.
• Required: Experience working with shipping carriers.
• Required: Excellent verbal and written communication skills.
• Required: Strong organizational and time management skills.
• Required: Ability to prioritize multiple tasks without sacrificing quality or accuracy.
• Required: Strong analytical and problem-solving skills.
• Required: Ability to make sound decisions while following company policies and procedures.
• Preferred: Experience supporting lighting, entertainment technology, electronics, or other technical products.
• Preferred: Experience working with both B2B and B2C customers.
• Preferred: Interest in live entertainment, lighting, or production technology.
• Preferred: Previous experience in a fast-paced customer service environment.

Benefits

• Comprehensive medical, dental, and vision insurance.
• 401(k) with company match.
• Paid time off and company holidays.

Pay

Compensation details are not specified in the job posting.

Schedule

The schedule for this role is not specified in the job posting.