Hospitality Associate, Patient Services - Part Time - Varied Shifts

About the role

The Hospitality Associate, Patient Services performs a wide variety of tasks and operations to support patients and staff by serving wholesome, attractive meals while maintaining strict sanitation requirements.

Department: Nutrition Services – Worker Sub Type: Regular – Work Shift: (not specified)

Responsibilities

• Coordinates and collaborates with hospital floor staff, including RNs, CNAs, and other clinical staff to ensure meals are provided to patients in a manner that best supports their nutritional and medical needs.
• Ensures patient information is correct and corresponds with the patient’s name, room number, food order, food preferences, allergies, and diet pattern.
• Assembles all trays on‑time for tray service according to the diet manual while honoring patient preferences as dictated on diet cards.
• Delivers food trays to the correct patient, ensuring the food is served warm, promptly, and garnished.
• Interacts with patients, asking about food preferences and opinions.
• Follows established procedures for “Late Trays” to ensure the tray is complete within 30 minutes.
• Stocks the refrigerator in the nursing area and transfers warmers containing food to the correct prep kitchen; prepares side dishes accordingly.
• Receives and properly stores orders.
• Checks temperatures with the Cook before food is served and assists the Cook as needed when plating food.
• Researches and understands diets and allergies.
• Disposes of waste properly and cleans all utensils and equipment after use.
• Uses the Three Sink Method to clean dishes as appropriate.
• Operates the dish machine properly and records dish machine temperatures.
• Cleans the dishwashing area after use.
• Labels and dates all items placed in inventory.
• Actively listens to customers’ concerns while adhering to departmental policies.
• Reports compliments, complaints, and concerns to the supervisor.

Qualifications

• High School Diploma or GED preferred.
• Previous food service experience and/or training preferred.
• Must be 16 years of age.
• Ability to perform on‑the‑job training.
• Ability to do simple calculations and record keeping.
• Ability to interact hospitably and respectfully with patients of all ages and disabilities and assist with meal selection.
• Ability to work with limited direct supervision, remain on‑task, and work efficiently throughout the shift.
• Ability to communicate effectively with all levels of staff and patients.

Benefits

• Zero‑Deductible Health Plan
• Dental and vision insurance
• Generous Paid Time Off
• Tuition Assistance
• Retirement Savings Match
• Robust Employee Assistance Program for emotional wellbeing
• Membership to Healthy U: an incentive‑based wellness program
• Health Savings Account & Flexible Spending Account for childcare
• Life insurance, short‑term and long‑term disability
• Professional development opportunities
• Discounts to on‑campus dining and other regional employer perks

Pay

Pay Range: $17.00 – $20.40